USU presents at the Call Center World 2020 Innovations for digital customer service
USU is transforming the role of knowledge in customer service and setting the standard for the future
(PresseBox) - ?Smarter than Google? is the new motto of Unymira?s leading knowledge base for customer service. USU''s Unymira business unit has equipped its market-leading active knowledge base with an AI-powered new search function. As a co-sponsor of this year''s Call Center World (CCW), Unymira offers the industry''s most comprehensive portfolio of digital customer service software for the future.
The event will take place from March 2nd to 4thtors will receive a copy of Unymira?s newly released chatbot study.
Knowledge Center 7.1 sets new standards for intelligent search
The active knowledge base Knowledge Center is the most mature knowledge base on the market with best of breed technology.ical user interface, guided dialogs and troubleshooting guides provide customer service specific tools to process and solve cases. Users receive a systematic overview of their tasks on topics such as editing, channel management, translation work, etc. By connecting to the new service platform Knowledge Exchange, service centers benefit from additional automation and productivity. Optimized navigation options, expanded reporting and a seamless Salesforce integration make the system the IT backbone for effectively providing knowledge-based services in an omnichannel environment.
Knowledge Bot - the chatbot for every use
Unymira?s Knowledge Bot is designed with customer service in mind and is powerednt recognition, it has reached a new level of productivity and boasts a consistent track record of successful customer projects at AOK Rheinland-Hamburg, Datev e.G. and more.
Voicebots for customer service with Alexa
Unymira?s voice service module enables organizations to offer a new and more natural customer experience by employing Amazon?s Alexa. Customers benefit from
faster answers anywhere using their Alexa enabled devices while contact center agents see reduced call and inquiry volume. Unymira?s voicebots are powered by Knowledge Center meaning that no additional maintenance or updates are required to ensure the same support information is always available in every channel with no lag time or silos.
Live demonstrations of USU innovations
Unymira will additionally present its technologies and expertise in the TeleTalk demo forum including two live talks. Experts from Unymira will demonstrate live how intelligent knowledge management, bot and self-service solutions increase more efficiency and quality in digital customer service.
Free admission ticket & new chatbot study 2020
Those who schedule individual meetings in advance will receive a free admission ticket to the expo. In addition, trade fair visitors will receive the newly released chatbot study. More information is available at: https://www.unymira.com/en/events/unymira-at-call-center-world-2020-in-berlin/
Founded in 1977, USU GmbH is one of the biggest European providers of IT and Knowledge Management Software. Market leaders from every sector of the international economy create transparency with USU applications, while also increasing flexibility, decreasing risks and cutting costs.
With intelligent solutions and expertise in digital interaction, Unymira is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. The customer-first portfolio in this area is complemented by customized applications, portal and CMS solutions, UX design and social media management.
USU GmbH is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: https://www.usu.com/en/
Themen in dieser Pressemitteilung:
Unternehmensinformation / Kurzprofil:
Founded in 1977, USU GmbH is one of the biggest European providers of IT and Knowledge Management Software. Market leaders from every sector of the international economy create transparency with USU applications, while also increasing flexibility, decreasing risks and cutting costs.With intelligent solutions and expertise in digital interaction, Unymira is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. The customer-first portfolio in this area is complemented by customized applications, portal and CMS solutions, UX design and social media management.USU GmbH is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: https://www.usu.com/en/
Datum: 12.02.2020 - 09:21 Uhr
Sprache: Deutsch
News-ID 1555941
Anzahl Zeichen: 5108
contact information:
Contact person:
Town:
Möglingen
Phone:
Kategorie:
Manufacturing & Production
Typ of Press Release:
type of sending:
Date of sending:
Anmerkungen:
Diese Pressemitteilung wurde bisher 348 mal aufgerufen.
Die Pressemitteilung mit dem Titel:
"USU presents at the Call Center World 2020 Innovations for digital customer service
"
steht unter der journalistisch-redaktionellen Verantwortung von
USU Software AG (Nachricht senden)
Beachten Sie bitte die weiteren Informationen zum Haftungsauschluß (gemäß TMG - TeleMedianGesetz) und dem Datenschutz (gemäß der DSGVO).
