EuroCIS 2016: Improved In-store Customer Service thanks to “Unified Store Experience”
• Poresy shows at Germany’s top Retail Technology Show with arvato System and Sovanta in Hall 09, Stand B13
• “Unified Store Experience” Solutions simplify in-store processes and raise service quality levels.
(firmenpresse) - PORESY Essen – Integrating the activities of service staff working in retail outlets is a key factor for the success of Omni Channel Commerce. With the “Unified Store Experience”, Poresy, arvato Systems, and Sovanta present a solution which uses user interface design to dramatically simplify in-store processes, benefitting both retailers and their customers.
The consumer of today expects to be able to shop flexibly – locally, online and via smartphone and management of multiple sales channels is a given for the future-oriented retailer. In retail, there is a single point where all the channels come together: the bricks and mortar store. While on the one hand, shopping has become ever easier for the customer with new initiatives such as click & collect, on the other hand the in-store staff face more complexity than ever before. This means that retail employers need to provide increased training – which is expensive in terms of time and money. Complex in-store systems also eat up working time, meaning that staff miss opportunities to engage with customers, and to up and cross-sell to them.
Working with arvato System and user experience design experts from Sovanta, international IT service provider arvato Systems has now developed the “Unified Store Experience” - breaking down barriers between multiple systems and simplifying in-store processes.
The “Unified Store Experience” is created through consistent design of all retail processes across all devices. This makes it possible for staff to search the purchase history or order status for a customer, and to perform operations such as exchange or order cancellation across all sales channels, regardless of whether they are at the till or using a mobile device.
User interfaces across all input devices are brought together in the “Unified Store Experience”. Check-out tills are designed in a way that is familiar to smartphone users while traditional handheld devices are replaced by tablets. The intuitive interfaces on all the devices make processes feel simpler and significantly improve the user experience.
The overall complexity of Omni Channel Commerce is reduced, and this leads to a reduction in the quantity of process errors. Shorter training times for staff reduce training costs. And the ergonomics of the process mean that shoppers have a unified and consistent perception of retail services.
PORESY is an internationally active POS service provider, based in Germany, which supervise installations all over the world. We have the appropriate software and hardware solutions for your point of sale requirements. Additionally we offer hosting, helpdesk and rollout services. All from a single source.
A more detailed view of the “Unified Store Experience” is available at Hall 09, Stand B13 of the Düsseldorf Exhibition Center from February 23-25 2016.
Visitors who would like to learn more still have time to book a meeting and secure a voucher code for a free ticket to the exhibition: http://poresy.com/en/eurocis-2016
About Poresy
PORESY is an internationally active POS service provider, which supervise installations all over the world. Our core competence is the implementation and long-term supervision of standard solutions for retailer. We offer all the needed attainments and standard products of leading producers.
Our professional and experienced staff enable the fast and individual response on customer requirements and to customize de standard products for your needs.
- International active POS service provider
- Implementation and long-term supervision
- Professional and experienced staff
- powerful partnerships
- 24/7 user helpdesk
- Data processing center service
Our core competences are the implementation and supervision of standard solutions (hardware and software) for retailers. We want to encourage your competitive capability with our innovative and flexible solutions. Extensive industry knowledge, high flexibility, strong partners and our special services set us apart from others.
We are targeting a consistent and sustained economic growth, both domestically and internationally.
http://poresy.com/en/
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Unternehmensinformation / Kurzprofil:
Datum: 22.02.2016 - 09:41 Uhr
Sprache: Deutsch
News-ID 1416698
Anzahl Zeichen: 4599
contact information:
Contact person: Pia Wunderlich
Town:
Essen
Phone:
Kategorie:
Retail & Trading
Typ of Press Release: Unternehmensinformation
type of sending: Veröffentlichung
Date of sending: 22.02.2016
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