capeIT brings VMware integration and further functional extensions for OTRS
The service system OTRS can be integrated natively with VMware vCenter, a live overview of critical key performance indicator (KPI) and a kanban view for task management.
(firmenpresse) - Chemnitz, 28th January 2016 – c.a.p.e. IT GmbH, that is specialized in IT and technical service management, extends the range of additional solutions for the Open Ticket Request System (OTRS) again. From now, it''s possible to get information about virtual environments into the servicedesk. capeIT''s module for integration of inventory tools has been extended with the „Vmware-Backend“, which enables a native integration of vCenter by VMware. More than 2,000 values can be read from the objects Data Center, Cluster, Data Store, Host and VM. The defined values will be taken over into the OTRS-CMDB automatically. Crucial is the extension of the existing class definition and config item definition. Due to the use of capeIT''s community module „ITSM-CIAttributeCollection“, the mapping of relations between the config items within the CMDB takes place automatically.
A new version of the module „KPI-Dashboard“ brings a directly integrated, simple analysis of praxis-relevant KPI in the service management system. The relevant data for the management board or support customers can be set up graphically on-the-fly. The user can sort data according to different criteria, among all time frame, queues, services. The new feature is the graphical view in Pivot charts of Microsoft Excel and directly in the web browser.
A crucial functional extension of the capeIT''s module „Kanban-Board“ is available with the new release of the module. The main focus of the module is the task management according the proceeding state and organisation structure. Now, the dispatcher can set individual kanban profiles and share them with the service agents. Therefore, time for configuration of needed profiles can be reduced and the service agents can subscribe team-relevant views.
All three described modules are available for OTRS 4 or higher. The use of the worldwide biggest community module KIX4OTRS is required (version 7.1 or higher). cape IT offers the modules within a yearly-based module maintenance contracts which include software maintenance, software updates and further development of the software. The amount of service agents or registered customers is not relevant for the maintenance cost. Support can be commissioned additionally.
Themen in dieser Pressemitteilung:
otrs
kix4otrs
servicedesk
helpdesk
open-source
service-management
kpi
dashboard
integration-inventarisierung
integration-vmware
kanban-board
Unternehmensinformation / Kurzprofil:
The c.a.p.e. IT GmbH is branch-independent professional for service processing within IT / technical service and customer care. The ITIL-certified staff has more than 10 years of practical experience and extended OTRS know-how. As a leading OTRS service provider, we support our customers within analysis, implementation, customizing, training, upgrade, service and support up to outsourcing. Moreover, capeIT is a vendor of the worldwide biggest OTRS module KIX4OTRS. The product team provides additional modules for data and system integration and management-friendly reporting. The company is an active member of the Open Source Business Alliance, BITKOM and itSMF.
Rico Barth
c.a.p.e. IT GmbH, Schönherrstr. 8, 09113 Chemnitz, Germany
Fon/Fax: +49 371 27095-620 / -625
Mail: info(at)cape-it.de
web: www.cape-it.de
Rico Barth
c.a.p.e. IT GmbH, Schönherrstr. 8, 09113 Chemnitz, Germany
Fon/Fax: +49 371 27095-620 / -625
Mail: info(at)cape-it.de
web: www.cape-it.de
Datum: 31.01.2016 - 13:37 Uhr
Sprache: Deutsch
News-ID 1412158
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