SpeechAgent is all ears
Patented software to understand what you’re talking about
(firmenpresse) - Customer data on the screen upon incoming call is state-of-the-art in today’s contact centers. What’s new is the option to process spoken information from phone conversations. The patented “SpeechAgent” software from SpeechConcept recognizes the context of conversation and provides valuable information to support the call agent. While listening to the caller, the agent can already see a suggested answer on his screen.
SpeechAgent is based on a speech recognition process with a large background vocabulary. Additional customization to individual requirements results in best recognition rates.
Remarkable feature: multiple information can be processed in parallel.
Facts:
Agent-Scripting driven recognizer activation
Grammar and keyword spotting with large vocabulary
Identification of customer data (if ANI unknown)
Parallel recognition possible (customer no., name, keywords)
Tools for quick terminology creation
Integrated interface to SpeechOptimizer and SpeechDesigner
Easy to integrate in call center software
The speech technology experts of SpeechConcept proudly present this innovation which significantly increases acceptance and efficiency of contact centers – with no extra personnel involved. At present, a first pilot project in a German call center is being implemented. SpeechConcept is also negotiating with a global player in CRM software concerning licensing and is also interested in cooperating with software companies.
SpeechConcept of Germany is one of the most experienced business leaders focusing on speech recognition, speech synthesis, voice portals, and speech controlled telecommunication applications. Their portfolio includes development, design, system integration, hosting and consulting in the voice business.
Themen in dieser Pressemitteilung:
Unternehmensinformation / Kurzprofil:
SpeechConcept GmbH & Co. KG
Hauptstrasse 85
D-69245 Bammental
Phone ++49 (0) 6223 86870-00
Fax (06223) 86870-10
www.speechconcept.com
Contact: Patricia Zimmermann
patricia.zimmermann(at)speechconcept.com
Datum: 22.03.2007 - 07:01 Uhr
Sprache: Deutsch
News-ID 139
Anzahl Zeichen: 0
contact information:
Contact person: Patricia Zimmermann
Town:
Bammental
Phone: (49) 6223 86870-0
Kategorie:
Telecommunication
Anmerkungen:
SpeechConcept is a competent provider of highly qualified speech technology including speech recognition, synthetic speech and dialogue systems. The SpeechConcept team has been well established and renowned in the industry for years, especially in the field of speech applications with highly reliable recognition rates. SpeechConcept developments and designs are able to meet highest demands of customers. SpeechConcept GmbH & Co. KG focusses on the realization of complex VoicePortal solutions and speech controlled telephony solutions. Another business area is consulting services for users and providers of speech controlled software solutions.
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"SpeechAgent is all ears
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