capeIT ports servicedesk KIX4OTRS into a release 6.1
Enhancement within ergonomics, portability and data security in the service management
(firmenpresse) - Chemnitz, 08.12.2014 – 9 months after the version 6.0 of KIX4OTRS, a new release of the service management solution follows. The version 6.1 for OTRS 3.3 includes 39 new features. The majority of the new development comes from realised requirements of the customers and reported wishes from the OTRS community.
Important aspects of the new version refer to the work within the CMDB (configuration management data base). Until now, it was only possible to search OTRS for configuration items within defined CI-classes. With KIX4OTRS 6.1, the search of configuration items (CI) can be proceed within the entire CMDB. It could be set individually whether the common CI attributes or all CI attributes should be searched. Additionally, the fix selection of filter possibilities has been cancelled. In the sidebar “linked CIs”, the filter attributes can be set freely and combined with each other to complex filter rules.
The previous version included already an interactive CI graph to display the IT landscape within linked CIs. KIX4OTRS 6.1 brings the possibility to save the settings for CI graphs within chosen configuration items. It saves time for configuration of the CI graph, if fix view for a specific item should be displayed for IT administrators, who use it more intensively.
The improvement within data security comes from the extended permission concept related to the configuration items. It is possible to set permissions not only to a specific CI class, but also single components of the CMDB.
Within the context of ticket processing, it is possible to import and export ticket templates easily. It saves time to configure templates in case if more than one OTRS system is in use or in case of an upgrade. Moreover, ticket templates can be limited to specific agent groups, which was a common wish reported from the customers and community. It improves the efficiency and transparency in the service.
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Unternehmensinformation / Kurzprofil:
The c.a.p.e. IT GmbH is branch-independent professional for service processing within IT / technical service and customer care. The ITIL-certified staff has more than 10 years of practical experience and extended OTRS know-how. As a leading OTRS service provider, we support our customers within analysis, implementation, customizing, training, upgrade, service and support up to outsourcing. Moreover, capeIT is a vendor of the worldwide biggest OTRS module KIX4OTRS. The product team provides additional modules for data and system integration and management-friendly reporting. The company is an active member of the Open Source Business Alliance, BITKOM and itSMF.
Anna Brakoniecka
c.a.p.e. IT GmbH
Schönherrstr. 8, 09113 Chemnitz
Fon/Fax: 0371 27095-620 / -625
Mail: info(at)cape-it.de
web: www.cape-it.de
Datum: 08.12.2014 - 07:25 Uhr
Sprache: Deutsch
News-ID 1323532
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