Pressemitteilungen zu dem Thema customer service


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PresseMitteilungen zu dem Schlagwort customer service


NewVoiceMedia wins 2018 Stevie(R) Award for sales and customer service

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has won a 2018 Stevie Award for Sales and Customer Service. The company claimed the Silver ''Contact Centre Solution - New'' award, in the 12th annual Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales and Customer Service are the world''s top h ...


06.03.2018

Melita Ltd. turns to Knowledge Center for support in improving digital customer service

Mge Center to provide efficient, cost-effective customer service over all communication channels. The project kick-off is planned for January 2018, going live a few months later. The active unymira solution guarantees that quality-assured information on a range of topics is provided quickly by phone, chat, social media and email. In addition, Knowledge Center offers assistance for the automated handling of standard service-related inquiries using bots. The system also supports the use of ensur ...


25.01.2018

Esker moves to the cloud to transform customer service experience

LONDON, 7 December 2017 rvice platform. Esker is a global leader in document process automation, helping organisations automate their manual business processes with a suite of on-demand solutions. Founded in 1985 with headquarters in Lyon, France, the multi-award-winning company now has 300,000 users of its services. With legacy on-premise contact centre technology that failed to integrate with its CRM software, Esker found that call handling time was far longer than it needed to be, and knew i ...


07.12.2017

NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success

LONDON, November 27, 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Chris Haggis as senior vice president of customer success to strengthen its customer service delivery and support functions. Based in the UK, Chris will have global responsibility for NewVoiceMedia’s customer success and professional services functions. He brings two decades of engineering experienc ...


27.11.2017

Birmingham City Council puts knowledge at the heart of customer service with Eptica

Enables faster, more consistent and efficient email and phone responses for local authority in UK’s second largest city Reading, UK, 15 November 2017, Birmingham City Council (BCC) is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone calls it handles every year. By using Eptica, BCC has cut average handling times across services for email by 30 ...


15.11.2017

InTheChat Taps Former BlackBerry Exec to Lead Go-To-Market

WATERLOO, ON -- (Marketwired) -- 10/12/17 -- (InTheChat), the leading digital customer engagement software provider for enterprises has announced that Angelo Fasulo will join the company on October 30th in the role of Vice President, Sales & Marketing. Fasulo, who has over 15 years'' experience in enterprise sales, distribution and support, will be responsible for leading InTheChat''s global go-to-market strategy and teams from the company''s soon-to-open new ...


12.10.2017

Tyto Care Partners with iQor to Deliver Customer Care and Product Support for Disruptive Telehealth Solution

ST. PETERSBURG, FL -- (Marketwired) -- 08/23/17 -- iQor, a global managed services provider embedded in the flow between product, people, and services, announced today that it has partnered with , a telehealth company with breakthrough technology for conducting remote medical examinations and visits. The two companies have teamed up to deliver a fully integrated, end-to-end service and product support solution for both patients and healthcare providers, addressing the connected health market� ...


23.08.2017

NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards

LONDON, 3 August 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its ContactWorld platform is a finalist in the 2017 SaaS Awards Programme in the SaaS Product for Customer Services / CRM category. With awards for excellence and innovation in SaaS, the programme is now in its second year of recognising and celebrating innovation in software and accepts entries ...


03.08.2017

Nexusguard wins customer service excellence award for fifth consecutive year

SAN FRANCISCO, CA -- (Marketwired) -- 07/31/17 -- , the worldwide leader in distributed denial of service (DDoS) security solutions, today announced the company was honored by the Asia Pacific Customer Service Consortium (APCSC) with the International Customer Service Quality Standard (CSQS) site certificate for the fifth year in a row. Developed jointly with the University of Hong Kong, the CSQS is the highest global award for excellence in CRM, customer service, and contact center and support ...


31.07.2017

Top 35 Real Estate Firms for Service Excellence Announced

SAN JUAN CAPISTRANO, CA -- (Marketwired) -- 07/25/17 -- America''s Top 35 real estate firms based on service excellence are being honored for exceptional customer service satisfaction with an industry first -- a (pronounced "Quie") -- "that measures and independently verifies excellence in the delivery of the highest levels of customer satisfaction and service quality in real estate in North America," according to Quality Service Certification, Inc. (QSC), creato ...


25.07.2017

Selectra selects NewVoiceMedia as its preferred contact centre partner

Firm replaces telephony infrastructure from Talkdesk with ContactWorld to enhance customer experience throughout Europe LONDON, 20 June 2017 – NewVoiceMedia, a global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe. Selec ...


20.06.2017

Severn Trent Water improves operational efficiency and customer service with Panasonic rugged detachable notebooks

Video shows operational benefits of the Panasonic Toughbook deployment for the mobile workforce BRACKNELL, UK. 19th June 2017 Severn Trent Water has equipped its infrastructure field workforce with 1000 fully rugged Panasonic detachable notebooks to help improve operational efficiency and customer service. The water company has invested in the Panasonic Toughbook CF-20 detachable notebooks as the ideal device for use alongside its development programme for more intuitive mobile applications. ...


19.06.2017

Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

LONDON, June 13, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience. Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesfor ...


13.06.2017

ColourPop Selects Qubit for Personalization Makeover

Hyper-growth beauty products retailer doubles down on customer centricity [Chicago -- June 7, 2017] ColourPop, one of the fastest growing beauty brands in the US, has partnered with Qubit as part of the company’s new focus and investment in digital customer experience. The beauty products brand has become famous for taking new product lines from concept to market in a couple of days, by choosing Qubit that agility and scalability can be matched for the online business. “From a first-time visi ...


07.06.2017

UK insurance customer service worsening, with 68% of queries left unanswered on digital channels

Eptica study finds growing gap between consumer expectations and digital reality Reading, UK, 7 June 2017, 91% of consumers say good digital customer service from insurers makes them more loyal - yet the UK’s leading insurance companies fail to accurately answer more than two thirds (68%) of routine questions asked through the web, email, Twitter and Facebook. In 2016 the figure was 47%, showing a dramatic decline in performance over the last 12 months. No wonder that just 15% of consumers are ...


07.06.2017

NewVoiceMedia presents customer success with a comedic twist at CloudFest for Service

LONDON, 1 June 2017 – CloudFest for Service, an afternoon featuring insights, innovators and improv comedy focused on customer success, is coming to San Francisco on 15 June. Hosted at Wine & Wall at One Market by NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, CloudFest’s programme will highlight the latest trends and topics impacting customer service leaders – including discussions about how venture capitalists use customer success to evaluate ...


01.06.2017

DataCore Worldwide Support Team Achieves Customer Satisfaction Score of 95%; Wins Third Stevie Award for Sales & Customer Service

Team Scores Higher than 90% Satisfaction Rating for Ten Years Running READING, UK., June 1, 2017 – DataCore, a leading provider of Software-Defined Storage and Hyper-converged Infrastructure solutions powered by Adaptive Parallel I/O technology, today announced that its worldwide support team has recently recorded a score of 95%, on average, in customer satisfaction surveys done for all incidents. In fact, the DataCore team has achieved, on average, a score of 90% or better in its per-incident ...


01.06.2017

Hoover picks Panasonic Toughpad tablets to support its service and repair engineers

BRACKNELL, UK. 11 MAY 2017 To deliver on its vision of world class customer service with industry leading service and repairs, Hoover is upgrading its field service application and replacing the mobile devices its engineers use with Panasonic Toughpad tablets. Hoover decided to upgrade its existing FieldAssist service management application to the latest Windows 10 version and develop its own bespoke modifications to meet its needs. The upgrade also provided Hoover with the opportunity to re-e ...


11.05.2017

Achievers Wins Top Honors in Two Sales and Customer Service Categories at the 11th Annual Stevie(R) Awards

SAN FRANCISCO, CA and TORONTO, ON -- (Marketwired) -- 04/04/17 -- , an industry leader in employee recognition and rewards solutions, was named a winner in two categories -- a silver award for Customer Service Complaints Team of the Year and a bronze award for Front-Line Customer Service Team of the Year -- in the 2017 ."Achievers employees are committed to providing exceptional quality and excellence to our clients in every interaction. Customer satisfaction is our most important metric b ...


04.04.2017

NewVoiceMedia wins three 2017 Stevie Awards for Sales & Customer Service

LONDON, February 28, 2017 – NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, has scooped three Stevie Awards. The company claimed bronze in the ‘Contact Center Solution – New Version’, ‘Sales Automation Solution – New Version’ and ‘Sales or Customer Service Solutions Technology Partner of the Year’ categories of the 11th annual Stevie Awards for Sales & Customer Service. The Stevie Awards f ...


02.03.2017

First Utility adds Netmums accreditation and Institute of Customer Service ‘ServiceMark’ to its growing collection of customer service accolades

17 February 2017 – First Utility, the largest challenger to the Big Six energy providers, has become the only Netmums-accredited energy company for customer service and value in 2017 and has also achieved the prestigious ServiceMark recognition from The Institute of Customer Service. These accolades complement its Customer Service of the Year award and its Good Housekeeping Reader Recommended status for service and value. Netmums, the UK’s largest parenting website, presented First Utility with ...


17.02.2017

B2X Expands Customer Care Offering to Internet of Things and Announces Partnership with Drone Market Leader ZEROTECH

MUNICH, GERMANY -- (Marketwired) -- 02/09/17 -- , the leading global provider of end-to-end customer care service for mobile devices, today announced that it will expand its range of to the Internet of Things (loT) market. B2X CARE Solutions are already in use by eight of the world''s top ten smartphone brands such as Apple, Samsung, Xiaomi and Lenovo to ensure that customers have a delightful service experience.According to a recent , 6.1 billion smartphones will be in use worldwide ...


09.02.2017

BMO Bank of Montreal and Desjardins Named Top Banking Firms for Customer Service in Canada According to Surviscor Inc.

TORONTO, ONTARIO -- (Marketwired) -- 02/07/17 -- Editors Note: There is a photo associated with this press release.According to the 2016 Surviscor Service Level Assessment review, and provide the best customer service experience amongst Canadian banking firms. The review, now in its 12th year, analyzed over 170 ''mystery shopper'' service enquiries, per firm, sent between January 1st, 2016 and December 31st, 2016 to over 40 Canadian digital banking, credit union and broker ...


07.02.2017

TSIA Honors Members for Their Achievement of Operational and Support Excellence

SINGAPORE -- (Marketwired) -- 01/31/17 --TSIA awards Alcatel-Lucent Enterprise customer service teams for third year in a rowCommunications and Network Business Divisions recognized as offering Level 2 "Certified Support Staff Excellence Center"Improved customer and channel partner exchanges tied to success from training and performance programsALE, operating under the brand, today announced it has been recognized by the (TSIA), the leading association for today''s technolo ...


31.01.2017

Qtrade Investor Named Top Customer Service Firm in Canada by Surviscor

TORONTO, ONTARIO -- (Marketwired) -- 01/31/17 -- Editors note: There is an image associated with this release.For the second consecutive year, Qtrade Investor has been awarded top honours for Canadian self-directed brokerage customer service, as measured by the 2016 Surviscor Service Level Assessment review. The review, now in its 12th year, analyzed over 170 ''mystery shopper'' service enquiries, per firm, sent between January 1st, 2016 and December 31st, 2016 to over 40 Ca ...


31.01.2017

The Fragrance Shop’s competitive edge blooms with new Shutl delivery service

Same day delivery set to improve customer service and increase sales London, 10 August 2016… The Fragrance Shop, the UK’s largest independent fragrance retailer, has launched a new delivery service from Shutl, the platform that gives people control over their deliveries. Shutl will bring The Fragrance Shop a competitive edge designed to enhance customer service and lead to a significant increase in sales. Until now, The Fragrance Shop has been offering its online customers a range of deliv ...


10.08.2016

ROCCO Report: DIMOCO Messaging Named One of the World''s Leading A2P SMS Vendors

VIENNA, AUSTRIA -- (Marketwired) -- 07/11/16 --ROCCO, a leading telecom consulting company, surveyed more than 500 mobile network operators (MNOs) globally for the customer service report. Respondents considered KPIs specific to customer service in three broad categories: care, capability and quality. DIMOCO was awarded four out of five stars in all three essential areas."At DIMOCO Messaging we are committed to working hard to strengthen our services and build strong customer relationships, ...


11.07.2016

NetMotion Wireless Products and Support Staff Earn Top Honors in 2016 IT World Awards

SEATTLE, WA -- (Marketwired) -- 06/29/16 -- , a leading provider of connectivity and performance management software, today announced multiple 2016 IT World Awards:Mobility: Gold, Innovations in Mobile and WirelessDiagnostics: Bronze, Innovations in Mobile and WirelessCustomer Service: Silver, Customer Service Department of the YearCustomer Support: Silver, Best Support Department of the Year"Our product and customer teams work very hard to delight customers throughout each stage of their ...


29.06.2016

E-Complish Announces Interactive Voice Response System Capable of Payment Processing

BALTIMORE, MD -- (Marketwired) -- 06/16/16 -- In the nearly four decades since its launch, interactive voice response systems, or IVR, has come a long way. First based on a combination of prerecorded messages keyed to specific audio tones emitted by pressing the buttons on keypad phones using dual-tone multi frequency technology, today''s generation of IVR is far more sophisticated, relying increasingly on natural human voice commands.Instead of clunky -- and often unhelpful -- comput ...


16.06.2016

Integral Ad Science Wins Stevie(R) Award in 2016 American Business Awards(SM)

NEW YORK, NY -- (Marketwired) -- 05/04/16 -- Integral Ad Science was named the winner of a Bronze Stevie® Award in the Customer Service Department of the Year category in The 14th Annual American Business Awards today.The American Business Awards are the nation''s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations -- public and private, for-profit and non-profit, large and small."The judges were extremely impressed with t ...


04.05.2016

Enghouse Interactive Exhibits at CSWeek 2016

PHOENIX, AZ -- (Marketwired) -- 04/26/16 -- (BOOTH 319) is showcasing its award-winning contact center and customer interaction solutions portfolio at CSWeek 2016 in Phoenix, AZ. is the premier annual educational and customer service conference that serves utility professionals at electric, gas and water/wastewater utilities across North America and around the world."The options for customer interactions are growing more complex and consumers now expect better -- if not immediate -- serv ...


26.04.2016

Information Builders'' WebFOCUS Selected to Meet Erickson Living''s Scaling Needs

NEW YORK, NY -- (Marketwired) -- 04/26/16 -- , a leader in (BI) and analytics, information integrity, and integration solutions, today announced that Erickson Living has chosen its WebFOCUS BI and analytics platform to deliver a holistic, real-time view of business processes across the company''s entire dispersed network.Erickson Living is a leading developer and manager of retirement communities. Based in Baltimore, Maryland, the company serves 24,000 residents in 18 communities acro ...


26.04.2016

Advanced Automated Phone Payment System Enhances Customer Engagement and Cuts Costs

BALTIMORE, MD -- (Marketwired) -- 04/25/16 -- For all the talk of how tech-savvy U.S. consumers have become, along with their preference for social media and other forms of digital communication, the telephone remains the most preferred brand engagement method.According to a study by , 63 percent of consumers said that the phone still provides the highest level of customer service. With a finding like this, it''s also not surprising that the customers working with many small and mediu ...


25.04.2016

AnswerDash Appoints Don Davidge as Vice President of Sales and Marketing

SEATTLE, WA -- (Marketwired) -- 03/31/16 -- Seattle-based , the world''s leading provider of predictive Q&A customer support for websites and apps, today announced the appointment of Don Davidge as vice president of sales and marketing. In this role, Davidge will drive revenue and capitalize on AnswerDash''s pioneering position in online contextual self-service support.Davidge is uniquely suited to lead AnswerDash''s sales and marketing efforts, bringing over 2 ...


31.03.2016

Appcast Appoints Mark Amdahl as Vice President of Customer Success

LEBANON, NH -- (Marketwired) -- 03/29/16 -- , the first pay-per-applicant job ad exchange, today announced that it has welcomed business leader as vice president of Customer Success. In this role, he is responsible for developing Appcast''s Customer Success team and introducing new methodologies to ensure clients achieve maximum return on investment from Appcast''s industry-leading recruitment advertising solutions."As Appcast continues to revolutionize how employers p ...


29.03.2016

Enghouse Interactive to Present Webinar: "Bring your Ideal Customer Journey to Life"

PHOENIX, AZ -- (Marketwired) -- 03/22/16 -- Today''s consumers have higher expectations and more preferences than ever before. As a result, the new norm is channel hopping, which requires contact centers to map out and support the entire customer journey from end-to-end to enable a holistic customer experience.for insight on proven best practices that help your contact center bring the customer journey to life. Attendees will learn:How to successfully create, view, and support an omni ...


22.03.2016

Facebook and email beat Twitter for retail sector customer service

New retail study from Eptica finds growing inconsistency between different channels Reading, 17 March 2016: Facebook is the most accurate digital channel for retail customer service, ahead of email and then Twitter, according to new Eptica research. UK retailers could successfully answer 59% of questions asked on Facebook, 55% on email and 45% on Twitter, although only 10% provided consistent responses across these three channels. This is in stark contrast to the US, where email beat social m ...


17.03.2016

Enghouse Interactive to Present Webinar: "Quality Management in the Contact Center: Are You Listening to Your Customers?"

PHOENIX AZ -- (Marketwired) -- 02/22/16 -- Best-in-class contact centers go above and beyond to ensure agents deliver efficient, memorable conversations on every interaction.to uncover how quality monitoring and real-time speech analytics bring a new level of precision to the customer experience.During the webinar, attendees will learn:to join our foremost experts who will share their insight and best practices for this emerging trend.Nigel Olding, Sr. Product Manager, Quality Management Suite, ...


22.02.2016

Leading Online Payment Solutions Provider Offers Advanced Interactive Voice Response System

BALTIMORE, MD -- (Marketwired) -- 02/19/16 -- When it comes to maximizing customer loyalty, brands in the know recognize a central truth: a single poor customer experience can outweigh positive interactions by a large margin.In fact, according to , 13 percent of dissatisfied customers will tell 15 or more people about their poor experience. Meanwhile 72 percent of consumers will share their positive experience with only six people. Not surprisingly, 67 percent of all customers say bad experienc ...


19.02.2016

Liberty Opens New Office in Red Deer, Alberta

EDMONTON, ALBERTA -- (Marketwired) -- 02/18/16 -- Liberty Security is proud to announce the opening of a new location in Red Deer, Alberta. Liberty continues to build on its commitment to establish a lasting presence and long-term customer relationships with branches and dealers across Canada.Leading Liberty''s growth in the Red Deer market is Mike Landry, who joins Liberty with over 20 years of sales and management experience in the security industry. Mike has a wealth of knowledge w ...


18.02.2016

REMINDER: Shaker to Showcase Latest Virtual Job Tryout Solutions at CUNA Governmental Affairs Conference

CLEVELAND, OH -- (Marketwired) -- 02/18/16 --, the market leader in simulations for pre-employment assessmentWill spotlight its award-winning Teller and Customer Service Center Virtual Job Tryout® technology at the 2016 Credit Union National Association .Sunday, Feb. 21 - Thursday, Feb. 25, 2016Washington Convention Center 801 Mount Vernon Place, NW Washington, D.C.Shaker will exhibit at Booth No. 717.To improve quality of hire and workforce performance, employers need a way to easily assess can ...


18.02.2016

ABODA Restructures Global Client Services Team

SEATTLE, WA -- (Marketwired) -- 02/17/16 -- ABODA Global Housing Management, one of the industry''s largest global housing providers, has restructured its Global Client Services Center (GCSC) to further their commitment to the guest experience and client satisfaction. New team leadership allows the team to better support ABODA''s bold growth goals as the company continues to look at new domestic markets that align with its strategy.Rene Garrison joins ABODA as the Director o ...


17.02.2016

B2X Updates Technology Platform for Mobile Device Customer Care

MUNICH, GERMANY -- (Marketwired) -- 02/09/16 -- , the leading provider of customer care services for mobile devices, will present a new major release of the CARE Technology platform at 4 Years From Now (4YFN) Hall of the Mobile World Congress 2016. The new release is a best-in-class enterprise platform that is designed for innovative and efficient customer care. The platform serves the global customer care ecosystem for mobile devices integrating hundreds of service partners and thousands of da ...


09.02.2016

FRHI Hotels & Resorts Receives Prestigious J.D. Power President''s Award

TORONTO, ONTARIO -- (Marketwired) -- 02/03/16 -- Editors Note: There is a photo associated with this press release.FRHI Hotels & Resorts (FRHI), the parent company of luxury brands , and , is pleased to announce it has received the prestigious J.D. Power President''s Award. In doing so, FRHI becomes the first and only hospitality company to ever receive the commendation."We are honored and delighted to be the first hospitality company in history to be recognized by J.D. Powe ...


03.02.2016

AIG Partners With B2X for Customer Care Support in Europe

MUNICH, GERMANY -- (Marketwired) -- 01/19/16 -- , the leading provider of customer care for smartphones, today announced that it is partnering with AIG to provide customer care in Europe, with initial roll out in Spain and Portugal. B2X''s door-to-door service will cover device repairs and replacements for European customers with electronic protection plans issued by AIG, one of the largest insurance companies in the world."B2X''s expertise in customer care and its data ...


19.01.2016

Ventana Research Honors Calabrio Customer With 2015 Leadership Award for Contact Center and Call Center

MINNEAPOLIS, MN -- (Marketwired) -- 12/03/15 -- , a leading provider of customer engagement and analytics software, today announced that has honored Calabrio customer Alexander Wareham, manager of planning, analytics and quality at (AAA WCNY), in the "Contact Center and Call Center" category of the 2015 Leadership Awards. The Leadership Awards are the largest business and technology leadership awards program in the industry, recognizing noteworthy individuals and organizations that ...


03.12.2015

Prometric Embraces Local Talent to Advance Global Enterprise

DUNDALK, IRELAND -- (Marketwired) -- 12/02/15 -- Prometric, which has grown its workforce to 168 in Ireland, has a close relationship with the Dundalk Institute of Technology (DkIT) and employs 40 former students who have earned their degrees from the Institute. These employees demonstrate the value and talent Ireland offers multi-national employers, such as Prometric, which is based in the U.S and operates in more than 160 countries.Garrett Sherry, Prometric''s Vice President and Gen ...


02.12.2015

UserCare Brings Real-Time Customer Service to Mobile Applications

SAN FRANCISCO, CA -- (Marketwired) -- 11/16/15 -- today announced the launch of a private beta of its mobile-focused customer service platform to help app publishers grow customer lifetime value and improve retention. UserCare is an easy-to-integrate SaaS service tailor-made for mobile applications that uses in-app messaging and data-driven user segmentation tools to assist app developers in cultivating their highest value customers with prioritized service.App publishers operate in an increas ...


16.11.2015

B2X Launches Self-Service Mobile App to Support Smartphone Users

SAN FRANCISCO, CA and MUNICH, GERMANY -- (Marketwired) -- 10/06/15 -- , the leading provider of customer care for smartphones, today launched APP, a self-help mobile application that enables smartphone manufacturers, Carriers and insurance providers to offer customer support to smartphones remotely and securely. APP is delivered as an on-device app and provides instant help to customers anytime, anywhere and on any Android device as a B2X branded or white-labeled solution.The application enable ...


06.10.2015

Calabrio to Co-Host Webinar on Importance of Omnichannel in Retail Contact Centers to the Customer Experience

MINNEAPOLIS, MN -- (Marketwired) -- 10/02/15 -- , a leading provider of contact center workforce optimization (WFO) and voice of the customer (VoC) analytics software, announced today that it will host a complimentary webinar in conjunction with customer experience experts titled, "Future of Retailing and the Value of Quality Interaction," on Wednesday, October 7, at 11:30 AM CDT. Calabrio Innovation Center Manager Brad Snedeker will join Ryan Vaughn of and Graeme Bell of in a roun ...


02.10.2015

IssueTrak Identifies Key Factors to Drive Customer Service Improvements

VIRGINIA BEACH, VA -- (Marketwired) -- 09/29/15 -- CEO Dan Luhring has highlighted the importance of flexibility, ease of implementation and customizability in customer-centric as organizations in their struggle to meet customers'' evolving expectations for service quality and problem resolution. The delivery of service that is geared towards the customer, rather than what the organization is currently able to provide, remains one of the major challenges facing global industries.&qu ...


29.09.2015

TRI Pointe Homes Northern California Noted as Best in the Nation for Homebuyer Satisfaction

SAN RAMON, CA -- (Marketwired) -- 09/24/15 -- The (NYSE: TPH) team is proud to announce it was ranked number one in the nation for new homebuyer satisfaction as part of the recent Move-In Surveys by , the building industry''s largest consumer research company. This Number One ranking, which included surveys received during the months of May, June and July, has proven to be a significant milestone for a team dedicated to serving the needs and interests of its clients."Providing g ...


24.09.2015

Calabrio Receives 2015 CUSTOMER Magazine TMC Labs Innovation, Contact Center Technology and Solutions Product of the Year Awards

MINNEAPOLIS, MN -- (Marketwired) -- 09/23/15 -- announced today that , a global, integrated media company, has honored the company with three 2015 TMC Awards presented by . Calabrio has been selected for the following:2015 TMC Labs Innovation Award2015 TMC Contact Center Technology Award2015 TMC Communications Solutions Product of the Year Award"Our company is customer-first and we make it an imperative to deliver on their requests. This has been the philosophy behind two-thirds of all ne ...


23.09.2015

Bit6 Launches AssistHub, Enables Every Company to Deploy Live On-Device Customer Support

HOUSTON, TX -- (Marketwired) -- 09/23/15 -- Bit6 (), a communications-as-a-service platform provider, today announced the launch of AssistHub (), a cloud-powered, real-time communications solution aimed at helping companies interact with their customers in a faster and more personal way.Bit6''s AssistHub is available through the Zendesk App Marketplace () or as a standalone solution.Poor service experience is an epidemic. According to a survey by the Consumer Reports National Research ...


23.09.2015

A Year of Marquee Customers, Explosive Growth Sets Tone for 5th Annual Customer Connect Conference

MINNEAPOLIS, MN -- (Marketwired) -- 08/17/15 -- , a leading provider of contact center workforce optimization (WFO) and voice of the customer (VoC) analytics software, is building on continued revenue growth and customer momentum in 2015 as the company kicks off the 5th annual in Minneapolis today. Calabrio continues to expand its large-scale deployments, with more than 100 new customers and a 44 percent increase in year-over-year revenue in 2015.Calabrio will host its annual user conference i ...


17.08.2015

Gartner Names AnswerDash a "Cool Vendor" in CRM Customer Service and Support, 2015

SEATTLE, WA -- (Marketwired) -- 07/09/15 -- , the world''s leading provider of self-service, contextual help technology for the web, today announced its selection as a "Cool Vendor." This prestigious designation by Gartner, Inc., a leading global independent information technology research and advisory company, appeared in its recently-issued report entitled "Cool Vendors in CRM Customer Service and Support, 2015."According to Gartner, IT organizations "overin ...


09.07.2015

CALLPROMISE Awarded US Patent for Callback and Virtual Queuing Technology

RICHMOND, VA -- (Marketwired) -- 07/07/15 -- , the leading provider in cloud-based callback and virtual queuing technology, today announced that the United States Patent and Trademark Office (USPTO) has issued the company a patent for a virtual queuing technique that provides businesses an affordable and scalable solution that highlights a company''s respect for callers'' time. The patent validates the company''s innovative methodology, which promotes call center m ...


07.07.2015

Ventana Research: Customer Engagement Is an Enterprise Issue

BURLINGTON, MA -- (Marketwired) -- 05/28/15 -- Customer service is, literally, everybody''s job. And that job is more difficult and complex than ever. A new(1) by , a business technology research and advisory services firm, highlights next-generation and benchmark research which found that most business units within organizations surveyed handle customer interactions. More types of employees require relevant information from multiple systems in ways that conform to departmental busi ...


28.05.2015

B2X Partners With Xiaomi, the World''s Fastest-Growing Smartphone Vendor

SAN FRANCISCO, CA and MUNICH, GERMANY -- (Marketwired) -- 05/27/15 -- , the leading provider of customer care for smartphones, today announced that it has been selected as Xiaomi''s partner to support its wide array of accessories in Europe. Xiaomi, a leading Internet company, is making its entrance into the European market, which will include Germany, France and the UK, with the support of B2X."With B2X''s global reach and local on-the-ground expertise, we will be able ...


27.05.2015

Pacific Life Wins Two Stevie(R) Awards for Sales & Customer Service

NEWPORT BEACH, CA -- (Marketwired) -- 05/26/15 -- Pacific Life was honored with Gold and Silver at the 2015 Stevie® Awards for Sales & Customer Service.The Gold Stevie Award was received in the Contact Center of the Year category. It recognizes the call center of Pacific Life''s Retirement Solutions Division for its achievements in driving employee engagement and retaining talent by "capturing the voice of the employee" in its development and advancement programs. The Si ...


26.05.2015

TAB Bank to Provide Customer Service Hours on Saturday

OGDEN, UT -- (Marketwired) -- 05/20/15 -- is pleased to announce that as of Saturday, May 30th, it will provide Customer Service hours on Saturday. The Customer Service Call Center will be open from 9:00 am to 3:00 pm Mountain Time to assist customers and all other callers with their banking needs, questions, and concerns."The majority of our deposit customers work irregular hours and spend a great deal of time on the road and away from home. Many of them are truck drivers and rely on the ...


20.05.2015

Achieving Full Potential in Business through Tailor Made Staffing Solutions

FOR IMMEDIATE RELEASE Staff Outsourcing is providing tailor made solutions for achieving full business potential through ecommerce outsourcing that also include ebay outsourcing and amazon outsourcing. They are helping large and medium businesses solve their staffing problems with unique services that guarantee workplaces fostering efficiency, quality and commitment. Also included in their range of staff outsourcing services is bpo service that is of high standards, having a connection with the ...


16.05.2015

Panviva Anticipates "Awarding" Experience at ICMI Contact Center Expo & Conference

ORLANDO, FL -- (Marketwired) -- 05/05/15 -- , a provider of software used by agents in contact centers worldwide to consistently improve customer service, will present the Best Strategic Value to the Organization award at the on Tuesday, May 5. The ceremony is part of the ICMI Contact Center held May 4 - May 7 in Orlando. Panviva will be located in Booth 234 where it will showcase Cloud, performance support software for contact center agents and customer service professionals. Private demons ...


05.05.2015

Enghouse Interactive Introduces to North America a Control Center Solution for Utility Management Companies

CHARLOTTE, NC -- (Marketwired) -- 04/29/15 -- (BOOTH# 1012), (TSX: ESL), developer of a comprehensive portfolio of unified communications and contact center solutions, introduced its new version of Control Center Client (CCC), which is a touchscreen interface for managing calls in a control center environment, designed for the highly regulated utility and power distributor markets. Though initially designed for utilities companies, it lends itself to adapt to any size of environment that requ ...


29.04.2015

Oracle Utilities Express Implementation Services Help Utilities Speed Time to Value, Standardize Business Processes, and Improve Customer Service

REDWOOD SHORES, CA -- (Marketwired) -- 04/29/15 -- Oracle (NYSE: ORCL) -- Utilities achieve operational excellence by adopting technologies that enable them to deliver reliable, secure, and scalable services that in turn help drive a superior customer experience. (GUC) and (OUC) are among the organizations taking advantage of Oracle Utilities Express Implementations by Oracle Utilities Professional Services to obtain value faster from mission-critical solutions designed to increase customer s ...


29.04.2015

Marketing Underutilizes Customer Service, Says Demand Metric

BURLINGTON, MA -- (Marketwired) -- 04/21/15 -- Call centers and customer care teams are among the most critical customer-facing teams but are often under-staffed, under-resourced and challenged with constant change and complexity, according to the latest research from Inc., a global marketing research and advisory firm serving marketing executives. recommends that marketers get involved in all aspects of the customer experience, including contact center operations.The independent study identi ...


21.04.2015

CALLPROMISE Launches Callback Cloud for Business to Help the Enterprise Adopt a Callback-First Approach to Exceptional Customer Service

RICHMOND, VA -- (Marketwired) -- 04/02/15 -- , the leading provider in cloud-based callback and virtual queuing technology, today announced Callback Cloud for Business, a cost-effective and easy to implement solution that helps the enterprise offer exceptional contact experiences by engaging customers in the most preferred and intimate contact method: voice."The CALLPROMISE solution has been critical in driving a significant drop in abandonment rates in our inbound queues by almost 60 perc ...


02.04.2015

Pegasystems Positioned as a Leader in CRM, BPM-Platform-Based Case Management, and iBPMS in Three Industry Reports by Two Leading, Independent Analyst Firms

CAMBRIDGE, MA -- (Marketwired) -- 03/26/15 -- (NASDAQ: PEGA), the software company empowering the world''s leading enterprises with strategic business applications, today announced it has been named a Leader in:The Forrester Wave™: Customer Relationship Management (CRM) Suites For Large Organizations, Q1 2015, in which Forrester ranks nine vendors with the most significant CRM suites;The Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks, in which Gartner evalua ...


26.03.2015

B2X Announces Rapid Expansion in India

SAN FRANCISCO, CA and MUNICH, GERMANY and MUMBAI, INDIA -- (Marketwired) -- 03/26/15 -- , the leading technology provider of customer care services for smartphones, today announced a massive rollout of smartphone customer service centers called SMARTBARs in India. B2X India currently operates more than 80 stores in 50+ cities and will continue to expand through 2015. Now the biggest and fastest growing supplier of customer service for smartphones in India, B2X was able to grow quickly through t ...


26.03.2015

PeopleMatter Rated No. 1 in Customer Service and 12th Best Overall HR Software Provider

CHARLESTON, SC -- (Marketwired) -- 03/19/15 -- After narrowing a field of nearly 100 human resources products, TechnologyAdvice''s 2015 HR Software Market Index Report ranks PeopleMatter as No. 1 in customer service and No. 12 on its overall list of best solutions available in one of the fastest-growing verticals of business technology, recently valued at more than $14 billion globally.TechnologyAdvice based scoring on current trends, data collected through user reviews on TechnologyA ...


19.03.2015

Sprint Innovates the Customer Experience With Pega Marketing

CAMBRIDGE, MA -- (Marketwired) -- 03/17/15 -- (NASDAQ: PEGA), the software company empowering the world''s leading enterprises with strategic business applications, today announced Sprint (NYSE: S) will implement Pega Marketing to innovate and improve the customer experience for Sprint customers online, on the phone or in retail stores."Sprint is constantly searching for new ways to improve our customer experience," said Jim Curran, vice president of marketing for Sprint. & ...


17.03.2015

Pegasystems Announces Quarterly Cash Dividend

CAMBRIDGE, MA -- (Marketwired) -- 03/16/15 -- (NASDAQ: PEGA), the software company empowering the world''s leading enterprises with strategic business applications, today announced a quarterly cash dividend of $0.03 per share, maintaining the company''s current dividend program. The Q2 2015 dividend will be paid on April 15, 2015 to shareholders of record as of April 1, 2015.Pegasystems (NASDAQ: PEGA) develops strategic applications for sales, marketing, service and operati ...


16.03.2015

SingleHop Wins Bronze Stevie(R) Award in 2015 Stevie Awards for Sales & Customer Service

CHICAGO, IL -- (Marketwired) -- 03/12/15 -- SingleHop, a leading provider of on-demand private clouds and managed hosting, today announced the company has won a Bronze Stevie® Award for "Innovation in Customer Service - Computer Industries" in the ninth annual . This marks the second consecutive year SingleHop has been recognized by the Stevie® Awards, on the heels of a Bronze win for "Most Innovative Company of the Year" in 2014.In the entry submitted to the Stevie® Award j ...


12.03.2015

Paycor Wins People''s Choice Plus Three Silver Awards at the 2015 Stevie(R) Awards for Sales and Customer Service

CINCINNATI, OH -- (Marketwired) -- 03/10/15 -- announced today that it has won a third consecutive People''s Choice Stevie Award for Favorite Customer Service in the Computer Software business category. The company also took home three Silver awards in the categories of: Customer Service Department of the Year (Computer Software); Front-Line Customer Service Professional of the Year (Mary Jo Westerkamp); and Young Customer Service Professional of the Year (Zachary Briggs).Presented F ...


10.03.2015

Pegasystems and T3 Announce Launch of Challenger Brand Campaign for Pegasystems: ''Pega Can -- Can Salesforce?''

AUSTIN, TX and CAMBRIDGE, MA -- (Marketwired) -- 03/02/15 -- (NASDAQ: PEGA), the software company empowering the world''s leading enterprises with strategic business applications, and T3, a top-ranked independent digital innovation agency, today announced the launch of a multi-million dollar brand awareness campaign. The multi-media campaign "" hits national business media outlets beginning today, March 2.Directed at C-suite executives in customer service, sales and marketi ...


02.03.2015

B2X to Manage Global After Sales Service for Yota

SAN FRANCISCO, CA and MUNICH, GERMANY -- (Marketwired) -- 02/25/15 -- , the leading provider of customer care for smartphones, today announced that Yota Devices, an innovative international smartphone manufacturer, has chosen B2X as the primary customer care provider for its new Android dual-screen device, the PHONE. B2X will initially support the new device rollout in key European markets, Hong Kong and India, with plans for expansion into other Asian markets as well."B2X has expansive gl ...


25.02.2015

CALLPROMISE Expands Market, Improves Customer Satisfaction One Callback at a Time

RICHMOND, VA -- (Marketwired) -- 02/25/15 -- CALLPROMISE, the leading provider in cloud-based callback and virtual queuing technology, announced a partnership with one of its major competitors, Akron, Ohio-based Virtual Hold Technology (VHT), to bring better solutions to all industries that rely on strong customer service to survive. The partnership aims to help businesses and call centers improve customer satisfaction by eliminating the headaches of hold music and long wait times.Callback tech ...


25.02.2015

Protingent Wins Inavero''s 2015 Best of Staffing(R) Talent Award

BELLEVUE, WA -- (Marketwired) -- 02/24/15 -- Protingent® (), a top provider of highly-skilled engineering, telecom and IT talent, today announced that they have won for the second year in a row, Inavero''s Best of Staffing® Talent Award for providing superior service to job seekers. Presented in partnership with CareerBuilder, Inavero''s Best of Staffing Talent winners have proven to be industry leaders in service quality based completely on the ratings given to them by the ...


24.02.2015

Pegasystems to Announce Financial Results for the Fourth Quarter and Fiscal Year 2014 Conference Call and Webcast

CAMBRIDGE, MA -- (Marketwired) -- 02/06/15 -- (NASDAQ: PEGA), the software company empowering the world''s leading enterprises with strategic business applications, today announced it will report financial results for the fourth quarter and fiscal year 2014 on Thursday, February 26, after market close.A conference call and audio-only Webcast will be conducted at 5:00 p.m. EST on Thursday, February 26, 2015. Members of the public and investors are invited to join the call and particip ...


06.02.2015

Paycor Named as Finalist for Three 2015 Stevie(R) Awards for Sales and Customer Service

CINCINNATI, OH -- (Marketwired) -- 02/04/15 -- announced today that it has been named as a Finalist for three categories in the ninth annual Stevie® Awards for Sales & Customer Service. Based on , the company ultimately will be the recipient of a Gold, Silver or Bronze Stevie Award in each category.Paycor has been named a Finalist in the categories of: Customer Service Department of the Year (Computer Software); Front-Line Customer Service Professional of the Year (Mary Jo Westerkamp); and ...


04.02.2015

Pegasystems Introduces New Group Underwriting Application That Simplifies and Supports All Group Benefits Underwriting Needs

CAMBRIDGE, MA -- (Marketwired) -- 02/03/15 -- (NASDAQ: PEGA), the software company powering the digital enterprise, today announced a new application for the insurance market: Pega Group Benefits Underwriting. Pega provides insurers with a complete underwriting application that delivers a consolidated view of all work-in-process and supports all group underwriting needs.Pega Group Benefits Underwriting helps carriers manage, underwrite and price risks with greater accuracy. Leveraging Pega Nex ...


03.02.2015

BMO Bank of Montreal Named Top Bank for Customer Service in Canada

TORONTO, ONTARIO -- (Marketwired) -- 02/02/15 -- BMO Bank of Montreal provides the quickest customer service responses amongst Canadian online banking firms, according to a yearlong mystery shopping program conducted by research and business intelligence firm Surviscor. Meridian Credit Union and Steinbach Credit Union rounded up the top three."The big Canadian banks appear to be struggling when servicing non-social media related general public site enquiries as compared to online brokerage ...


02.02.2015

Credential Direct Named Top Brokerage Firm for Customer Service in Canada

TORONTO, ONTARIO -- (Marketwired) -- 01/29/15 -- Credential Direct provides the quickest customer service responses amongst Canadian online discount brokerage firms, according to a yearlong mystery shopping program conducted by research and business analysis firm Surviscor. Qtrade Investor and Scotia iTRADE rounded up the top three. The results indicated that online brokerage customers are being better serviced than online banking customers, as the top five brokerage firms respond over 2 hours ...


29.01.2015

SingleHop Recognized for Unmatched Customer Service Program, Named Finalist in 2015 Stevie(R) Awards for Sales & Customer Service

CHICAGO, IL -- (Marketwired) -- 01/27/15 -- SingleHop, a leading provider of on-demand hosted private clouds and managed hosting, today was named a finalist in the ninth annual Stevie® Awards for Sales & Customer Service. In the category of "Innovation in Customer Service - Computer Industries," SingleHop is recognized for its unmatched customer service program for the cloud, which provides customers of its cloud solutions with operational transparency, industry-best service level ...


27.01.2015

AvMed Health Plans Provide Award-Winning Customer Service With Panviva

BURLINGTON, MA -- (Marketwired) -- 01/22/15 -- Amid financial and operational challenges in the health insurance industry, Health Plans has thrived by investing in contact center talent and technology to deliver a premium member experience. As a result, AvMed has expanded business, improved agent productivity, reduced costs and won numerous member satisfaction awards. These findings are reported in customer engagement technologies research from Inc., a global marketing research and advisory f ...


22.01.2015

AvMed Health Plans Provide Award-Winning Customer Service With Panviva

LONDON, UNITED KINGDOM -- (Marketwired) -- 01/22/15 -- Amid financial and operational challenges in the health insurance industry, Health Plans has thrived by investing in contact center talent and technology to deliver a premium member experience. As a result, AvMed has expanded business, improved agent productivity, reduced costs and won numerous member satisfaction awards. These findings are reported in customer engagement technologies research from Inc., a global marketing research and ad ...


22.01.2015

Demand Metric: Align, Equip Customer Service Teams to Build Customer Loyalty and Advocacy

LONDON, UNITED KINGDOM -- (Marketwired) -- 01/15/15 -- Customer service can significantly contribute to business growth when aligned with marketing and sales and adequately supported with training and technology, according to the latest research from , a global marketing research and advisory firm serving more than 55,000 marketing executives. The research examines customer service success factors and provides guidelines for improving business processes, including selecting technologies that ca ...


15.01.2015

Demand Metric: Align, Equip Customer Service Teams to Build Customer Loyalty and Advocacy

BURLINGTON, MA -- (Marketwired) -- 01/15/15 -- Customer service can significantly contribute to business growth when aligned with marketing and sales and adequately supported with training and technology, according to the latest research from Inc., a global marketing research and advisory firm serving more than 55,000 marketing executives. The research examines customer service success factors and provides guidelines for improving business processes, including selecting technologies that can i ...


15.01.2015

Bloomfire Launches Global Partner Program

AUSTIN, TX -- (Marketwired) -- 01/08/15 -- Bloomfire today introduced its global partner program with a focus on channel and technology partnerships. The program will open up new customer segments and international markets for Bloomfire, along with adding a strategic indirect sales channel. In addition, the company recently named Chad Gailey as vice president of business development to grow Bloomfire''s strategic relationships and expansion into new markets."International expansi ...


08.01.2015

UL Workplace Health & Safety Representative Wins Regional HDI Analyst of the Year Award

FRANKLIN, TN -- (Marketwired) -- 12/18/14 -- The Music City chapter of HDI, a community of technical support professionals, has selected UL Workplace Health & Safety customer support professional Bradley Jones as its 2015 Analyst of the Year. The award recognizes the industry''s top first-level support analysts for their commitment to industry standards, excellent service, and their record of consistently exceeding performance objectives.Jones will now compete at the Southeast Reg ...


18.12.2014

Avaya and Google Collaborate on Contact Center Solutions for Businesses

SANTA CLARA, CA -- (Marketwired) -- 12/10/14 --Avaya today announced it is working with Google on innovative contact center solutions for businesses. The collaboration combines Avaya''s expertise in customer engagement technologies with Google''s expertise in Web applications and Chromebooks to enable greater simplicity, flexibility and cost efficiency in contact center operations.The initial project enables simple set-up of new agents and supervisors in any location, ideal f ...


10.12.2014

Integral Ad Science Wins Bronze for Best Biz Awards 2014''s Most Customer Friendly of the Year

NEW YORK, NY -- (Marketwired) -- 12/04/14 -- , the leading global provider of actionable advertising intelligence for buyers and sellers of digital media, has been named a bronze winner in Best in Biz Awards 2014''s "Most Customer Friendly of the Year" category. Best in Biz Awards 2014 is the only independent business awards program judged by members of the press and industry analysts.Since 2009, Integral Ad Science has continually improved the company''s business ...


04.12.2014

SheerID Verification Solutions Are Now Available to Merchants Using Amazon Webstore

EUGENE, OR -- (Marketwired) -- 11/25/14 -- SheerID, a cutting-edge eligibility verification technology provider, announced today that it will offer its online verification solutions to retailers who use the Amazon Webstore platform. Amazon Webstore merchants can now create truly exclusive offers and discounts for targeted audiences, like students, teachers, and military. With SheerID''s eligibility verification solutions in place, retailers can be confident that only qualified custome ...


25.11.2014

APAC Customer Services, Inc. Announces Major Expansion in Arizona

PHOENIX, AZ and TUCSON, AZ -- (Marketwired) -- 11/24/14 -- APAC Customer Services, Inc., a leader in global customer care outsourcing solutions, in partnership with the Arizona Commerce Authority (ACA) and Tucson Regional Economic Opportunities, Inc. (TREO), is pleased to announce an expansion in Phoenix and Tucson which is expected to bring more than 1,100 jobs to Arizona''s Sun Corridor over the next three years.Jack Jones, Chief Operating Office of Expert Global Solutions, Inc., AP ...


24.11.2014

Bizcast Announces New Episode Featuring Scott McKain

NEW YORK, NY -- (Marketwired) -- 11/20/14 -- Bizcast, a podcast featuring leading business book authors who share tips, strategies and key points from their best-selling titles, today announced its featuring Scott McKain, author of 7 Tenets of Taxi Terry and other popular books. Bizcast is part of C-Suite Radio and the C-Suite Network family and is hosted by Kevin Craine.In 7 Tenets of Taxi Terry, McKain tells the story of a cab driver and successful self-starting entrepreneur who combines pas ...


20.11.2014

[24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement

CAMPBELL, CA -- (Marketwired) -- 11/10/14 -- today announced the strategic acquisition of IntelliResponse, a provider of digital self-service technology solutions for the enterprise. IntelliResponse is the industry leader in virtual agent and self-service technology and has 160 customers and over 450 global deployments in financial services, telecommunications and utilities. [24]7''s all cash acquisition of IntelliResponse creates a company with the most diverse and comprehensive sui ...


10.11.2014

Aligning Customer Service With Sales & Marketing to Grow Revenue

BURLINGTON, MA -- (Marketwired) -- 10/29/14 -- The strategic role of customer service in business growth is the topic of a new Customer Experience Executive Conversation. In "Customer Support: ," Clare , vice president of research at , a global marketing research & advisory firm, discusses the unexpected ways savvy organizations can harness the contact center for revenue, product, customer, and geographic expansion. The presentation is available on-demand and for free . No regist ...


29.10.2014

Wine Tasting Network Re-Launches at WineTasting.com

NAPA, CA -- (Marketwired) -- 10/28/14 -- , the premier e-tailer offering an expansive selection of wine and related gifts, announced today that it is re-launching and rebranding WineTasting.com in conjunction with a multi-channel social and digital consumer centric experience.This multi-channel platform leverages advanced behavioral technology to enhance and customize programs and wine offerings, dramatically improving the site''s relevancy to each consumer. The content marketing stra ...


28.10.2014

APAC Customer Services, Inc. Adding 250 Jobs in Humble, TX

BANNOCKBURN, IL -- (Marketwired) -- 10/21/14 -- APAC Customer Services, Inc., a leader in global customer care outsourced services and solutions, announced today that it expects to add 250 jobs in its Humble, TX service center, now through December. These full-time positions, which include both seasonal and year round opportunities, will provide customer support via telephone for major clients in the retail and healthcare industries."Our expansion in Humble demonstrates APAC''s c ...


21.10.2014

Avaya Garners Two Frost & Sullivan Awards for Customer Engagement Technologies in North America

SANTA CLARA, CA -- (Marketwired) -- 10/21/14 --Awards include the 2014 Market Share Leadership for Interactive Voice Response and the 2014 Market Share Leadership in Inbound Contact Center RoutingAvaya today announced that it has received two market leadership awards from industry analyst firm Frost & Sullivan. The awards cover key technologies for facilitating customer engagement between businesses and organizations and the customers that they serve.The 2014 Frost & Sullivan North Ameri ...


21.10.2014



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