Pressemitteilungen zu dem Thema contact centres


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PresseMitteilungen zu dem Schlagwort contact centres


BT Wholesale chooses Semafone to offer secure payments solution to UK resellers

New hosted product provides market leading contact centre PCI DSS compliance solution Semafone has been selected to provide its secure payment technology to BT Wholesale''s extensive reseller network. The partnership will broaden BT Wholesale''s Hosted Communication Services portfolio to include Semafone''s market-leading contact centre PCI DSS compliance solution - Cardprotect, which also helps to address compliance for the incoming European General Data Protecti ...


06.03.2018

NewVoiceMedia wins 2018 Stevie(R) Award for sales and customer service

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has won a 2018 Stevie Award for Sales and Customer Service. The company claimed the Silver ''Contact Centre Solution - New'' award, in the 12th annual Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales and Customer Service are the world''s top h ...


06.03.2018

NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales

LONDON, 19 January 2018 Based in San Francisco, Gachot will lead NewVoiceMedia Gachot. The firm now serves more than 700 customers spanning six continents, helping to dramatically improve their sales and deliver a better, more emotive customer experience. In his new role, Gachot will report to CEO Dennis Fois, who commented, Gachot said, For further information about NewVoiceMedia, visit www.newvoicemedia.com. ...


19.01.2018

70 per cent of contact centres require customers to read sensitive data aloud, increasing security risks

Global survey of contact centre agents shows the use of outdated practices for customer interaction, data collection and fraud prevention are compromising security Boston, US and Guildford, UK – Oct. 30, 2017 – A new survey of contact centre agents conducted by Semafone reveals the dire state of contact centre data security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centres rely on outdated, risky practic ...


30.10.2017

NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe

Company named in ‘Accel EuroScape’ based on market attractiveness, level of technology differentiation, strength of the team and market traction LONDON, October 4, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named in the ‘Accel EuroScape 2017’, a list of the top 100 most promising SaaS companies in Europe and Israel, developed by Venture Capital Firm Accel in conjuncti ...


04.10.2017

NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations

LONDON, 31 July 2017 – NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the latest platform enhancements ContactWorld will continue to optimise its customers’ contact centre management and operations, enabling them to efficiently deliver a more personal customer experience. Businesses using ContactWorld with Conversation Analyzer, NewV ...


31.07.2017

NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience

LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint® Systems Inc., a global leader in customer engagement optimisation solutions. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise. Verint Workfor ...


10.07.2017

NewVoiceMedia recognised among Companies to Inspire Britain 2017

LONDON, 30 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has ranked among the London Stock Exchange Group’s ‘1,000 Companies to Inspire Britain’ for the third consecutive year. The report is an annual celebration of some of the most dynamic and fastest-growing enterprises in the UK. The 1,000 businesses listed have, on average, grown their revenue by 70 percent over the past ...


30.06.2017

Selectra selects NewVoiceMedia as its preferred contact centre partner

Firm replaces telephony infrastructure from Talkdesk with ContactWorld to enhance customer experience throughout Europe LONDON, 20 June 2017 – NewVoiceMedia, a global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe. Selec ...


20.06.2017

NewVoiceMedia’s ContactWorld named best contact centre solution in Top 10 Technology Awards

LONDON, 30 May 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards for its ContactWorld solution. The awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. NewVoiceMedia’s ContactWorld solution received t ...


30.05.2017

Paysafe enhances productivity and customer experience with NewVoiceMedia

LONDON, 27 April, 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform. The technology has delivered dramatic improvements to both customer and agent satisfaction. Focused on connecting businesses ...


27.04.2017

NewVoiceMedia achieves SOC 2 Type 2 certification

Independent assessment of SOC 2 Type 2 compliance demonstrates vendor’s continued commitment to protecting customers and their data security LONDON, February 21, 2017 – NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, has successfully completed a Service Organisation Controls (SOC) 2 Type 2 examination based on the trust principles of security, availability and confidentiality. Accountancy firm ...


21.02.2017

NewVoiceMedia GmbH accelerates momentum in Europe with landmark customer FlixBus

LONDON, February 2, 2017 – NewVoiceMedia GmbH, a global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe. FlixBus signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace unreliable, inflexible contact centre te ...


02.02.2017

Confirmit Unveils FastTrack for Contact Centres

Customisable solution based on extensive expertise enables deployment in as little as three weeks London, UK and Oslo, Norway and New York, NY – 16 November 2016 – Confirmit, the leading global customer experience solutions provider for Voice of the Customer (VoC), Voice of the Employee, and Market Research, today unveiled Confirmit FastTrack™ for Contact Centres. Businesses can now rapidly implement a Voice of the Customer (VoC) programme to see their contact centre through the eyes of their c ...


16.11.2016

Enghouse Interactive Introduces New Console for Lync

READING, ENGLAND -- (Marketwired) -- 08/13/13 -- today announced the launch of the new Enghouse Interactive Operator Console for Microsoft Lync, including the latest release, Lync 13. The new console, part of what was formerly the Zeacom Communication Center suite, combines Enghouse Interactive's intuitive operator interface with Lync's powerful unified communications capabilities to deliver improved productivity and a better caller experience.The new solution delivers a potent blend ...


13.08.2013



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