Pressemitteilungen zu dem Thema contact centre


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PresseMitteilungen zu dem Schlagwort contact centre


NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ''18 release, to deliver exceptional customer experiences

LONDON, 14 March 2018 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, announced its Spring ''18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. Making every conversation great with NewVoiceMedia''s omni-channel experience The company, which enables organisations to c ...


14.03.2018

BT Wholesale chooses Semafone to offer secure payments solution to UK resellers

New hosted product provides market leading contact centre PCI DSS compliance solution Semafone has been selected to provide its secure payment technology to BT Wholesale''s extensive reseller network. The partnership will broaden BT Wholesale''s Hosted Communication Services portfolio to include Semafone''s market-leading contact centre PCI DSS compliance solution - Cardprotect, which also helps to address compliance for the incoming European General Data Protecti ...


06.03.2018

NewVoiceMedia wins 2018 Stevie(R) Award for sales and customer service

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has won a 2018 Stevie Award for Sales and Customer Service. The company claimed the Silver ''Contact Centre Solution - New'' award, in the 12th annual Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales and Customer Service are the world''s top h ...


06.03.2018

NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales

LONDON, 19 January 2018 Based in San Francisco, Gachot will lead NewVoiceMedia Gachot. The firm now serves more than 700 customers spanning six continents, helping to dramatically improve their sales and deliver a better, more emotive customer experience. In his new role, Gachot will report to CEO Dennis Fois, who commented, Gachot said, For further information about NewVoiceMedia, visit www.newvoicemedia.com. ...


19.01.2018

NewVoiceMedia wins Frost & Sullivan Excellence Award

LONDON, 8 December 2017 & Sullivan Excellence Award in the Cloud Contact Centre Services Growth Excellence Leadership category. Founded in 2006, The Frost & Sullivan Excellence Awards is now in its 12th consecutive year and seeks to recognise companies and individuals that have pushed the boundaries of excellence The award, which was presented at a ceremony in Sydney on 7 December, follows several recent victories for NewVoiceMedia including being named by Forbes as one of the world ...


08.12.2017

NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success

LONDON, November 27, 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Chris Haggis as senior vice president of customer success to strengthen its customer service delivery and support functions. Based in the UK, Chris will have global responsibility for NewVoiceMedia’s customer success and professional services functions. He brings two decades of engineering experienc ...


27.11.2017

NewVoiceMedia wins 2017 Tech Culture Award for second consecutive year

LONDON, 1 November 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a Tech Culture Award for the second consecutive year. Established by global, integrated media company TMCnet in 2016, the award seeks to recognise the best work cultures within the technology sector. Honouring businesses committed to continuously improving the work-life balance of their employees including, ...


01.11.2017

70 per cent of contact centres require customers to read sensitive data aloud, increasing security risks

Global survey of contact centre agents shows the use of outdated practices for customer interaction, data collection and fraud prevention are compromising security Boston, US and Guildford, UK – Oct. 30, 2017 – A new survey of contact centre agents conducted by Semafone reveals the dire state of contact centre data security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centres rely on outdated, risky practic ...


30.10.2017

Spotzer to transform service experience for global customer base with NewVoiceMedia

LONDON, 30 October 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is helping Spotzer enhance its contact centre operations and global customer service experience with its ContactWorld platform. Spotzer is a white-label provider of bespoke digital marketing solutions for large enterprise customers who service small businesses, and has sales and service teams across four continents. The co ...


30.10.2017

NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe

Company named in ‘Accel EuroScape’ based on market attractiveness, level of technology differentiation, strength of the team and market traction LONDON, October 4, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named in the ‘Accel EuroScape 2017’, a list of the top 100 most promising SaaS companies in Europe and Israel, developed by Venture Capital Firm Accel in conjuncti ...


04.10.2017

NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London

LONDON, 21 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, unveiled its latest product enhancements at CloudFest London yesterday, as part of a showcase of useful innovation in action. In an exciting keynote led by NewVoiceMedia CEO Jonathan Gale, the company revealed three major product innovations that will transform the way sales and service teams connect with custom ...


21.09.2017

Contact centre technology research finds businesses are failing to keep up with customer expectations

LONDON, 6 September 2017 – New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations. The study, conducted by global market research firm Opinion Matters, exposes significant gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact ...


06.09.2017

Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative

LONDON, 24 August 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that New York-based benefits administration company Benefit Management Solutions is using ContactWorld for Service to enhance its contact centre operations and customer experience. Benefit Management Solutions, which delivers full-service, resource-intensive benefits administration and outsourcing, h ...


24.08.2017

NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations

LONDON, 31 July 2017 – NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the latest platform enhancements ContactWorld will continue to optimise its customers’ contact centre management and operations, enabling them to efficiently deliver a more personal customer experience. Businesses using ContactWorld with Conversation Analyzer, NewV ...


31.07.2017

NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards

LONDON, 27 July 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been awarded twice in Corporate Vision’s 2017 Technology Innovator Awards. The company was named Best Contact Centre Solutions Provider by the monthly publication and won the Innovation Award for its ContactWorld technology. ContactWorld is an intelligent, multi-tenant global cloud contact centre and inside sales p ...


27.07.2017

NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience

LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint® Systems Inc., a global leader in customer engagement optimisation solutions. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise. Verint Workfor ...


10.07.2017

NewVoiceMedia recognised among Companies to Inspire Britain 2017

LONDON, 30 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has ranked among the London Stock Exchange Group’s ‘1,000 Companies to Inspire Britain’ for the third consecutive year. The report is an annual celebration of some of the most dynamic and fastest-growing enterprises in the UK. The 1,000 businesses listed have, on average, grown their revenue by 70 percent over the past ...


30.06.2017

Selectra selects NewVoiceMedia as its preferred contact centre partner

Firm replaces telephony infrastructure from Talkdesk with ContactWorld to enhance customer experience throughout Europe LONDON, 20 June 2017 – NewVoiceMedia, a global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe. Selec ...


20.06.2017

Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

LONDON, June 13, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience. Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesfor ...


13.06.2017

Security Benefit achieves industry leading growth with NewVoiceMedia

Security Benefit accelerates 125 years of history and innovation with cloud contact centre technology LONDON, 7 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Security Benefit Life Insurance Company, a Kansas-based insurance firm and leader in the U.S. retirement market, achieved $1 billion in new product sales after implementing its ContactWorld for Sal ...


07.06.2017

NewVoiceMedia’s ContactWorld named best contact centre solution in Top 10 Technology Awards

LONDON, 30 May 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards for its ContactWorld solution. The awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. NewVoiceMedia’s ContactWorld solution received t ...


30.05.2017

NewVoiceMedia accelerates expansion in Germany with Munich office

LONDON, 16 May 2017 – NewVoiceMedia GmbH, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is continuing its rapid expansion throughout Germany with a new office in Munich. The office is located on Landsberger Street in the west-end quarter of Munich, a thriving city with a strong tech culture, ranking as Europe’s top technology hub according to the European Commission in 2014. The office will provide an ...


16.05.2017

NewVoiceMedia wins two TMT News 2017 Telecoms Awards

LONDON, 9 May 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has scooped two 2017 Telecoms Awards from TMT News. The company was named Best Cloud Customer Contact Technology Vendor – UK and Most Innovative Customer Communications Solution: Salesforce (CTI) Integration. With telecoms fast becoming vital to the operation of every business, from sole traders through to multinational ...


09.05.2017

IOVOX Named Winner of Red Herring Top 100 Europe Award

SAN FRANCISCO, LONDON, May 2 2017 – IOVOX, a global call analytics company, announced today that it has won the 2017 Red Herring Top 100 Europe award, presented at the ceremony in Amsterdam. IOVOX’s inclusion on this prestigious list identifies it among the year’s most promising private technology ventures in Europe, as it accelerates its mission to make call data useful and actionable, globally. During the months leading up to the announcement, Red Herring reviewed over 1,200 companies in tele ...


02.05.2017

Paysafe enhances productivity and customer experience with NewVoiceMedia

LONDON, 27 April, 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform. The technology has delivered dramatic improvements to both customer and agent satisfaction. Focused on connecting businesses ...


27.04.2017

NewVoiceMedia named finalist in Top 10 Technology Awards 2017

LONDON, 12 April, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named a finalist in the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards. The awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. The winner is voted for by readers of Call Centre Helpe ...


12.04.2017

NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience

LONDON, March 8, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, announced its Spring ’17 release today, unveiling major enhancements to its intelligent communications platform that will optimise its customers’ contact centre management and operations, enabling them to deliver a more efficient customer experience. While NewVoiceMedia updates its ContactWorld platform every week, as ...


08.03.2017

NewVoiceMedia achieves SOC 2 Type 2 certification

Independent assessment of SOC 2 Type 2 compliance demonstrates vendor’s continued commitment to protecting customers and their data security LONDON, February 21, 2017 – NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, has successfully completed a Service Organisation Controls (SOC) 2 Type 2 examination based on the trust principles of security, availability and confidentiality. Accountancy firm ...


21.02.2017

NewVoiceMedia wins Corporate Vision’s UK Technology and Software Top 10 Award

LONDON, February 15, 2017 – NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, has been awarded Corporate Vision’s 2017 UK Technology and Software Top 10 Award for its ContactWorld solution. ContactWorld is a multi-tenant intelligent communications platform that enables sales and service reps to have more successful conversations with their customers and prospects worldwide. Core contact centre f ...


15.02.2017

Homebell accelerates expansion with cloud technology from NewVoiceMedia

LONDON, February 8, 2017 – NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that Homebell has accelerated its growth, improved its customer experience and doubled its contact centre agents’ efficiency in less than a year, with NewVoiceMedia’s ContactWorld for Service platform. An ambitious start-up with a vision of becoming the most recognised global brand for home improvement pr ...


08.02.2017

NewVoiceMedia GmbH accelerates momentum in Europe with landmark customer FlixBus

LONDON, February 2, 2017 – NewVoiceMedia GmbH, a global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe. FlixBus signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace unreliable, inflexible contact centre te ...


02.02.2017

Confirmit Unveils FastTrack for Contact Centres

Customisable solution based on extensive expertise enables deployment in as little as three weeks London, UK and Oslo, Norway and New York, NY – 16 November 2016 – Confirmit, the leading global customer experience solutions provider for Voice of the Customer (VoC), Voice of the Employee, and Market Research, today unveiled Confirmit FastTrack™ for Contact Centres. Businesses can now rapidly implement a Voice of the Customer (VoC) programme to see their contact centre through the eyes of their c ...


16.11.2016

Rostrvm Solutions’ cloud contact centre service on G-Cloud

The robust rostrvm® Cloud Contact Centre Service from Rostrvm Solutions is now available on the Digital Marketplace, through the government''s G-Cloud framework. You can find it in the Software as a Service (SaaS) category. Rostrvm Solutions’ software has been used successfully by household names in the private and public sector for many years. The beauty of rostrvm is that it enables you to enhance current capabilities without replacing existing infrastructure. This provides great co ...


12.08.2016

IMImobile adds support for Facebook Messenger to its mobile customer engagement product suite

London, Thursday, 14th April, 2016 – IMImobile, a leading global mobile customer engagement software and services company, today announced, following Facebook’s F8 conference, support for Facebook Messenger in its IMIconnect cloud communications platform, and IMIchat, its contact centre software application. The IMIconnect cloud communications platform enables enterprises to communicate to any consumer, anywhere in the world, through a single API which supports telecom, in-app and OTT messagi ...


14.04.2016

77 and Counting-Enghouse Interactive Deploying Six Contact Centres on Lync Every Month

MADRID, SPAIN -- (Marketwired) -- 10/02/13 -- , the leading interaction management solutions provider, is marking its appearance at this year's Call Centre and Customer Management Expo (Stand G20, National Hall, Olympia, London, 2-3 October 2013) by announcing it has achieved a total of 77 Lync deployments over the past year alone, equating to 1.5 deployments a week. The Enghouse Interactive solutions are instrumental in enabling customers to pilot and prove systems and migrate from incumb ...


02.10.2013

77 and Counting-Enghouse Interactive Deploying Six Contact Centres on Lync Every Month

MADRID, SPAIN -- (Marketwired) -- 10/02/13 -- , the leading interaction management solutions provider, is marking its appearance at this year's Call Centre and Customer Management Expo (Stand G20, National Hall, Olympia, London, 2-3 October 2013) by announcing it has achieved a total of 77 Lync deployments over the past year alone, equating to 1.5 deployments a week. The Enghouse Interactive solutions are instrumental in enabling customers to pilot and prove systems and migrate from incumb ...


02.10.2013

Enghouse Interactive Introduces New Console for Lync

READING, ENGLAND -- (Marketwired) -- 08/13/13 -- today announced the launch of the new Enghouse Interactive Operator Console for Microsoft Lync, including the latest release, Lync 13. The new console, part of what was formerly the Zeacom Communication Center suite, combines Enghouse Interactive's intuitive operator interface with Lync's powerful unified communications capabilities to deliver improved productivity and a better caller experience.The new solution delivers a potent blend ...


13.08.2013

Jebsen & Jessen Communications Adds The Call Center School Certification Programmes to Training Portfolio in Southeast Asia

BANGKOK, THAILAND -- (Marketwired) -- 06/19/13 -- , a leading business communication specialist focused on the contact centre space, announced during its Contact Centre Knowledge Sharing and Networking event at The Mandarin Oriental Hotel, Kuala Lumpur, Malaysia that its existing training portfolio for contact centre professionals has been augmented with a new strategic partnership with renowned contact centre knowledge provider .As the authorised TCCS Distributor and Certified Training Partn ...


19.06.2013

Jebsen & Jessen Communications Adds The Call Center School Certification Programmes to Training Portfolio in Southeast Asia

KUALA LUMPUR, MALAYSIA -- (Marketwired) -- 06/04/13 -- , a leading business communication specialist focused on the contact centre space, announced during its Contact Centre Knowledge Sharing and Networking event at The Mandarin Oriental Hotel, Kuala Lumpur that its existing training portfolio for contact centre professionals has been augmented with a new strategic partnership with renowned contact centre knowledge provider .As the authorised TCCS Distributor and Certified Training Partner in ...


04.06.2013

Neopost Wins Bronze Position for CCMA (UK) Support Manager of the Year Award

ROMFORD, UNITED KINGDOM -- (Marketwired) -- 05/01/13 -- Limited, a global leader in document, mail and parcel processing solutions, today announces that it has won an award at The Call Centre Management Centre awards ceremony held at the Palace Hotel, Manchester, on April 18th, 2013.The CCMA Awards, now in their eighteenth year, aim to endorse best practice, reward innovation and promote excellence within the contact and call centre industry. These prestigious awards recognise outstanding perf ...


01.05.2013

Callcredit Partner Sunlife Financial of Canada to Help Re-unite Policyholders With Un-Claimed Assets

LEEDS, UNITED KINGDOM -- (Marketwire) -- 10/11/12 -- Callcredit Information Group and Sunlife Financial of Canada have embarked on a relationship to undertake Sunlife Financials customer tracing work in order to help reunite policy holders with their money.The Sunlife Financial is a global group that operates in over 25 countries, has over 20 million customers and has been working in the UK for over 100 years, with recent acquisitions including Citibank Assurance, Trident Life and Lincoln Finan ...


10.10.2012

TENA Retail Commissions Callcredit to Produce SCV Database

LEEDS, UNITED KINGDOM -- (Marketwire) -- 07/18/12 -- TENA Retail have extended their partnership with Callcredit Information Group to enhance their Customer Relationship Management programme.The company, which is part of global hygiene product and paper company SCA Hygiene, has commissioned the creation of a Single Customer View Database so that every interaction that they have can be used to create an individual journey tailored for each customer. Callcredit will then provide detailed analysis ...


17.07.2012

Callcredit Completes Electoral Commission Contact Centre Campaign

LEEDS, UNITED KINGDOM -- (Marketwire) -- 07/09/12 -- Callcredit Information Group has successfully completed a six-week campaign on behalf of the Electoral Commission.Callcredit's Bristol-based contact centre was chosen to handle the responses generated by the Electoral Commission's campaign to raise awareness of voter registration and increase the number of people registered to vote ahead of the recent local and mayoral elections.The team was tasked with handling enquiries from call ...


08.07.2012

Callcredit White Paper Urges Brands to Reinvent Their Customer Lifecycle

LEEDS, UNITED KINGDOM -- (Marketwire) -- 05/17/12 -- Brands that adopt a 'customer lifecycle' approach to their marketing campaigns can expect a better return on their investment than those that do not, according to a new white paper from direct marketing experts Callcredit Information Group.The white paper, Reinventing the Customer Lifecycle, is written by Paul Kennedy, head of consulting at Callcredit Marketing Solutions. In it, he explores how adopting a defined programme of ongoin ...


16.05.2012

UK Businesses Lose GBP600m From 'Home Movers'

LEEDS, UNITED KINGDOM -- (Marketwire) -- 05/14/12 -- UK businesses are losing a combined GBP 600m a year - and could be missing out on a total profit opportunity of GBP 115m - by not engaging early enough with customers who are intending to move house.These are the startling findings of a new white paper released today by Callcredit Information Group. The document, Home Movers - an overlooked marketing opportunity?', explores the level of churn associated with home movers and the steps th ...


13.05.2012

Do You Really Need an Office Anymore?

READING, UNITED KINGDOM -- (Marketwire) -- 02/09/12 -- New research published by , the contact centre industry analysts, showed that 73% of contact centres who did not use homeworkers believe that it would bring greater flexibility to add new agents and open for longer hours.The research, taken from The UK Contact Centre Decision Makers Guide (9th edition, 2011) and sponsored by , suppliers of interaction management solutions, is part of a major report focusing on the performance, operations, t ...


09.02.2012

DBS Wins CCAS Best Contact Centre Award

SINGAPORE -- (Marketwire) -- 12/16/11 -- DBS Bank has won The Best In House Contact Centre Award 2011 from the Contact Centre Association of Singapore (CCAS). DBS was recognized for its excellence in customer experiences, technology application and outstanding contact centre services."The panel of judges selected DBS as the winner because DBS Contact Centre has shown that it has delivered an outstanding end-to-end customer experience that ensures a high level of customer satisfaction and i ...


15.12.2011

Autonet hosts Midlands Contact Centre Forum

LONDON, UNITED KINGDOM -- (Marketwire) -- 10/26/11 -- Autonet Insurance, the UK's leading van insurance broker and the current Insurance Times - Personal Lines Broker of the Year is hosting the Midlands Contact Centre Forum for October 2011.The Midlands Contact Centre Forum (MCCF) which was established this year as a response to growing demand from Contact Centres across the Midlands, operates as a membership organisation for contact centre professionals to support and maintain identificat ...


25.10.2011



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