Pressemitteilungen zu dem Thema call centres


Unterkategorien

PresseMitteilungen zu dem Schlagwort call centres


70 per cent of contact centres require customers to read sensitive data aloud, increasing security risks

Global survey of contact centre agents shows the use of outdated practices for customer interaction, data collection and fraud prevention are compromising security Boston, US and Guildford, UK – Oct. 30, 2017 – A new survey of contact centre agents conducted by Semafone reveals the dire state of contact centre data security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centres rely on outdated, risky practic ...


30.10.2017

NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience

LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint® Systems Inc., a global leader in customer engagement optimisation solutions. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise. Verint Workfor ...


10.07.2017

NewVoiceMedia’s ContactWorld named best contact centre solution in Top 10 Technology Awards

LONDON, 30 May 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards for its ContactWorld solution. The awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. NewVoiceMedia’s ContactWorld solution received t ...


30.05.2017

Paysafe enhances productivity and customer experience with NewVoiceMedia

LONDON, 27 April, 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform. The technology has delivered dramatic improvements to both customer and agent satisfaction. Focused on connecting businesses ...


27.04.2017

Semafone wins new US contracts totalling $7.5 million

Guildford, UK – December 7 2016 – Semafone, which provides secure payment software for call centres, has reported three new client wins in North America worth $7.5 million, only six months after opening its headquarters in Boston. The company’s substantial investment in its North American operations has contributed significantly to Semafone’s 30 per cent growth in its customer base worldwide. The new US customer deals include: • A Fortune 500 insurance company, which will use Semafo ...


07.12.2016



All members: 9 438
Register today: 0
Register yesterday: 0
Members online: 0
Guests online: 77


Don't have an account yet? You can create one. As registered user you have some advantages like theme manager, comments configuration and post comments with your name.