Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia

Benefits administration firm reports improved reliability and quality assurance after implementing the NVM platform

ID: 1542125
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(businesspress24) - LONDON 2 October 2018 cant cost savings, since implementing the NVM Platform.

BMS provides a Benefit Service Centre for major employers, enabling clients

Prior to partnering with NewVoiceMedia, Benefit Management Solutions implemented Salesforce Service Cloud, using it along with a legacy, on-premise telephone system. The legacy system was siloed from Salesforce, which created challenges in reporting and made it difficult for the team to easily access call recordings.

Impressed with NewVoiceMedia

BMS has also implemented NVMsess reps'' compliance with company policy, and take any urgent action fast. Managers can also review the quality of the interaction by evaluating things like the amount of time an agent spends talking versus listening to the callers. Key words are built into the system to retrieve both positive and negative calls in real-time, which has resulted in improved QA and significant cost savings.


Chris Haggis, SVP of Customer Success at NewVoiceMedia, adds,

Find out more about Benefit Management Solutions: https://www.newvoicemedia.com/customers/benefit-management-solutions.

Salesforce and others are among the trademarks of Salesforce.com, Inc.



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newvoicemedia, benefit-management-solution, contact-centre, customer-experience,



Company information / Profile:

About NewVoiceMedia
NewVoiceMedia is a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.

Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

NewVoiceMedia''s 700+ customers include Canadian Cancer Society, Ebury, FCR Media, FlixBus, JustGiving, Kingston University, Lumesse, Paysafe and Vax. For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter (at)NewVoiceMedia.

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NewVoiceMedia PR contact
Nicola Brookes
Tel: +44 (0)7500 006 458
Email: Nicola.brookes(at)newvoicemedia.com



published by: RealWire
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Date: 10/02/2018 - 11:28
Language: English
News-ID 1542125
Character count: 2868
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