Craig Richardville Publishes Article on Using Voice-Based Engagement Like Amazon Alexa

Amazon Alexa offers voice based patient engagement. CHS is using Amazon Alexa to help patient engagement and ease of service.

ID: 1539792
recent pressrelease next pressrelease

(businesspress24) - Charlotte, NC, Aug 15, 2018 -- Craig Richardville published an article in the Information Technology Academy Journal, Published monthly by Healthcare Business Insights- discussing voice- based patient engagement.

Carolinas Healthcare System (now called Atrium) began studying Amazon''s business and how they are productive and successful, and examining ways CHS can increase their results. As part of this study, opportunities to better engage and interact with patients as consumers was also studied. This focus let to studying Amazon Alexa''s use of voice communication.

"As we were transitioning healthcare into consumerism and becoming more of a digital vertical, part of what we were looking at were opportunities where we could differentiate ourselves from other," Craig Richardville explained. "When voice started to become accessible, the next logical step was to look at how we can move voice into the workflow or the offerings that we have for our consumers and our teammates. Being the market leader, we looked to see how we could utilize Alexa to assist our consumers with very minimal disruption. Our goal is to make our services extremely easy."

CHS wanted to start utilizing Amazon Alexa by transferring over the voice functionalities. After a patient enables the "Carolinas Healthcare" app on their Amazon Alexa, they can vocally ask the device for information about the nearest urgent care and hospital locations, as well as the approximate wait times for those locations.

Next steps include migrating the Amazon Alexa functionalities over to the Google Home Platform.

"We are also considering ways a patient can use the voice functionality to reserve a spot at urgent care, read a doctor''s note, or pay a bill," Says Craig Richardville.

Richardville encourages other organizations to think ahead and use artificial intelligence to help improve patient care.

For more information, go to Healthcare Business Insights Magazine and also http://www.CraigRichardville.com



Contact:
Craig Richardville
CraigRichardville.com
Charlotte, NC
704-533-0994
CraigRichardville(at)gmail.com
http://www.CraigRichardville.com



More information:
http://https://



Keywords (optional):

amazon-alexa, craig-richardville, healthcare-it,



Company information / Profile:

PressRelease by

Requests:



PressContact / Agency:



published by: westwing
print pressrelease  send to a friend  

Date: 08/15/2018 - 04:09
Language: English
News-ID 1539792
Character count: 2418
Kontakt-Informationen:
Firma: CraigRichardville.com
Ansprechpartner: Craig Richardville Feedback to businesspress24.com about Pressrelease-id:
Stadt: Charlotte
Telefon: 7045330994

Meldungsart: bitte
Versandart: Veröffentlichung
Freigabedatum:
Comments:



Number of hits: 215

Linking-Tips:



Direct Link to this PressRelease:






We would appreciate a link in your News-, Press- or Partner-Site.

Comments on this PressRelease






All members: 9 438
Register today: 0
Register yesterday: 0
Members online: 0
Guests online: 58


Don't have an account yet? You can create one. As registered user you have some advantages like theme manager, comments configuration and post comments with your name.