SOLARWATT to transform service experience for European customer base with NewVoiceMedia

ID: 1536834
recent pressrelease next pressrelease

(businesspress24) - LONDON, 5 June 2018 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, is helping SOLARWATT GmbH enhance its customer experience and sales performance with its NVM platform.

SOLARWATT, the Dresden-based leading manufacturer and supplier of photovoltaic systems, signed an agreement for NewVoiceMedia''s cloud contact centre solution to provide a state-of-the-art customer experience, while improving its sales performance, operational efficiencies and team productivity across Germany, Continental Europe and the UK. Following an extensive evaluation, the company chose NewVoiceMedia for its industry-leading CRM integration, flexibility, scalability and rich functionality.

SOLARWATT''s advisors will now benefit from immediate access to a customer entire history of interactions and inbound calls can be dynamically managed and routed, ensuring callers are connected to the most appropriate agent - improving handling time and customer satisfaction. NVM''s routing capabilities can also help increase sales by identifying callers who have previously received a quote and routing them directly to the sales team, or if they are a hot lead, assigning them higher priority in the queue.

All advisors can log into the same system wherever they are, as all they need is a phone and internet connection, meaning they can work from multiple locations. The platform offers a real-time window into the entire contact centre operation, so agents can be easily managed, and call recordings together with customisable reports allow the company to understand where improvement opportunities exist.

Sven Schwarz, Vice President Sales Support at SOLARWATT, comments, "We wanted a flexible and reliable cloud contact centre technology which would integrate seamlessly with our CRM platform and NewVoiceMedia was the obvious choice. Implementing NVM across our business will have such a huge positive impact on customer satisfaction, enabling us to be more accessible and offer faster solutions for customers, and we".



Chris Haggis, SVP Customer Success at NewVoiceMedia, adds, "We''re delighted to be working with SOLARWATT and look forward to seeing the company transform its customer experience and business efficiencies. We''ve not only helped SOLARWATT provide a reliable, consistent and personalised customer service experience, but our true cloud solutions are completely flexible and scalable and will continue to support the business throughout its future expansion".

For more information about NewVoiceMedia, visit www.newvoicemedia.com.




More information:
http://quartermileaddiction.com https://www.realwire.com/releases/SOLARWATT-to-transform-service-experience-with-NewVoiceMedia



Keywords (optional):

newvoicemedia, solarwatt, cloud, contact-centres, customer-experience,



Company information / Profile:

PressRelease by

Requests:



PressContact / Agency:

Nicola Brookes
Tel: +44 (0)7500 006 458
Email: Nicola.brookes(at)newvoicemedia.com



published by: RealWire
print pressrelease  send to a friend  

Date: 06/05/2018 - 05:55
Language: English
News-ID 1536834
Character count: 2207
Kontakt-Informationen:
Firma: RealWire
Ansprechpartner: Leah Wood Feedback to businesspress24.com about Pressrelease-id:
Stadt: Lincoln
Telefon: 01522883640

Meldungsart: bitte
Versandart: Veröffentlichung
Freigabedatum: 05/06/2018
Comments:



Number of hits: 251

Linking-Tips:



Direct Link to this PressRelease:






We would appreciate a link in your News-, Press- or Partner-Site.

Comments on this PressRelease






All members: 9 375
Register today: 0
Register yesterday: 1
Members online: 0
Guests online: 40


Don't have an account yet? You can create one. As registered user you have some advantages like theme manager, comments configuration and post comments with your name.