Top Reasons to Develop Your Soft Skills as a Courier Manager
If you’re an owner driver you need to hone these skills to help develop your business relationships!
(firmenpresse) - Different industries demand different skill sets, and working in the courier industry requires specific abilities. Excellent driving habits go without saying, and yet an owner driver must also learn how to keep accounts and deal with clients. However, there are many ff in future recommendations and reviews.
Communication is Key
As any owner driver knows, courier work can seem like an endless chain of forms and documents. Although these papers are important, as they ensure that both you and the client are on the same page, they cannot replace the benefits of spoken communication. It is essential that you have a clear and easily understandable speaking voice to help you communicate with others over the phone and in person. A confident and professional tone will encourage a new client to trust you, and therefore increase return business. Both your written and spoken communications should be accurate and comprehensible, which is imperative for avoiding delays caused by misunderstandings.
Body Language Counts
You
Your posture and gestures can put a customer at ease or make them wary of you, so it
Tick Tock Time Management
Time management may be the most important soft skill, especially for owner drivers. Effective time management
Develop Your Sixth Sense
This point is particularly applicable to the transport industry. It is about learning to at you can always be on time.
Now that you know how to impress your clients, all you need to do is practice and you
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Norman Dulwich is a correspondent for Courier Exchange, the world''s largest neutral trading hub for same day owner driver courier jobs in the express freight exchange industry. Over 5,000 member companies are networked together through the Exchange to fill empty capacity, get new clients and form long-lasting business relationships.
Datum: 28.03.2018 - 06:13 Uhr
Sprache: Deutsch
News-ID 1534281
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