Melita Ltd. turns to Knowledge Center for support in improving digital customer service

Möglingen, 25 January 2018 – Melita Ltd. has selected the central knowledge database from the USU division unymira to help the company improve its services for all customer-related issues.

ID: 1531877
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(businesspress24) - Mge Center to provide efficient, cost-effective customer service over all communication channels. The project kick-off is planned for January 2018, going live a few months later.

The active unymira solution guarantees that quality-assured information on a range of topics is provided quickly by phone, chat, social media and email. In addition, Knowledge Center offers assistance for the automated handling of standard service-related inquiries using bots. The system also supports the use of ensuring uniform service quality across all channels.

Besides marketing software products in other European countries, unymira is currently expanding its international activities, especially in the United States. The exceptionally positive feedback at trade shows as well as initial customer projects confirm the significant international market potential of unymira applications.

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usu-ag, melita, knowledge-center, customer-service, database, telecommunications,

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PressContact / Agency:

Dr. Thomas Gerick
Tel.: +49 (0) 71 41 / 48 67 440
Fax: +49 (0) 71 41 / 48 67 108
E-Mail: t.gerick(at)

published by: RealWire
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Date: 01/25/2018 - 06:17
Language: English
News-ID 1531877
Character count: 2087
Firma: RealWire
Ansprechpartner: Leah Wood Feedback to about Pressrelease-id:
Stadt: Lincoln
Telefon: 01522883640

Meldungsart: bitte
Versandart: Veröffentlichung
Freigabedatum: 25/01/2018

Number of hits: 732


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