Resilient plc selected by BT Group to bring call recording to its UK Inbound Contact portfolio
(firmenpresse) - London, 19th December 2017 - Resilient plc today announced that it has been selected by BT to provide call recording services to customers of its non-geographic numbering services. The services are available to customers of BT
Non-geographic numbers are widely adopted across the UK providing a national presence using either a free-phone service (080x) or other chargeable number ranges (03xx, 084x and 087x). The launch of the new service means that BT
Call recording is already very pervasive within the contact centre market, where calls are recorded for training, quality and dispute-resolution purposes. Removing the need for dedicated, premise based call-recording equipment, and providing this as a service from the BT smartnumbers cloud, delivers many important benefits to customers;
& Public Sector, BT.
& CEO of Resilient plc.
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Unternehmensinformation / Kurzprofil:
About BT Inbound Contact
BT Inbound Contact, part of BT Group plc, offers innovative solutions to give customers better control of their resources to help manage their contact centre operations more efficiently. For more information, visit https://www.globalservices.bt.com/uk/en/products/inbound_contact
About Resilient plc
Resilient plc provides trusted communication services for continuity, compliance and fraud. Its smartnumbers service has been adopted by leading organisations across finance, defence, blue light, legal, insurance, health, pharmaceuticals, automotive, utilities and government. Delivered from the cloud, smartnumbers enable organisations to drive benefits of increased resilience, agility, business efficiency and compliance across their fixed-line, mobile and IP networks. For more information, visit www.resilientplc.com
About BT
BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services. BT consists of six customer-facing lines of business: Consumer, EE, Business and Public Sector, Global Services, Wholesale and Ventures, and Openreach.
For the year ended 31 March 2017, BT Group’s reported revenue was £24,062m with reported profit before taxation of £2,354m.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.
For more information, visit http://www.btplc.com/
James Foley, Chief Commercial Officer
Email : j.foley(at)resilientplc.com
Telephone : +44 (0)20 3162 3031
Datum: 19.12.2017 - 05:35 Uhr
Sprache: Deutsch
News-ID 1530701
Anzahl Zeichen: 3278
contact information:
Contact person: Fran Cator
Town:
Lincoln
Phone: +44 (0)1522 883640
Kategorie:
Telecommunication
Typ of Press Release: bitte
type of sending: Veröffentlichung
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