IMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace
Omnichannel chat from IMImobile offers seamless agent channel navigation for CXone users
(firmenpresse) - London
IMImobile
NICE inContact customers will benefit from IMImobile
NICE inContact CXone empowers organisations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organisations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimisation, Analytics, Automation and Artificial Intelligence
The need for contact centres to provide an omnichannel, digital customer experience is imperative within the current market, where consumers increasingly prefer to use digital messaging channels according to new research from IMImobile.
Jay Patel, CEO, IMImobile
DEVone offers partners broad tools and resources to enable them to create new applications on CXone, including extensive documentation and support, and access to an online developer community. Companies interested in how IMImobile
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About NICE inContact
NICE inContact is the cloud contact centre software leader, with the world’s No. 1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimisation, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organisations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.
NICE inContact is recognised as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and is part of NICE, the leading provider of cloud and on-premises enterprise software, serving customers in more than 25,000 organizations and 150 countries, including over 85 of the Fortune 100 companies. www.niceincontact.com
About IMImobile
IMImobile is a cloud communications software and solutions provider that enables companies to use digital technologies to communicate and engage with their customers.
Organisations that trust us to deliver smarter digital customer engagement solutions include Vodafone, O2, Telefonica, Aircel, Airtel, EE, AT&T, MTN, France Telecom, Centrica, Universal Music, Tata, AA, BBC and major financial institutions.
IMImobile is headquartered in London with offices in Hyderabad, Atlanta, Dubai and Johannesburg and has over 1000 employees worldwide. IMImobile is quoted on the London Stock Exchange’s AIM market with the TIDM code IMO.
www.imimobile.com
Cheryl Andrus, +1 801 320 3646, cheryl.andrus(at)niceincontact.com
Datum: 11.12.2017 - 11:28 Uhr
Sprache: Deutsch
News-ID 1530319
Anzahl Zeichen: 3263
contact information:
Contact person: Fran Cator
Town:
Lincoln
Phone: +44 (0)1522 883640
Kategorie:
Telecommunication
Typ of Press Release: bitte
type of sending: Veröffentlichung
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