Esker moves to the cloud to transform customer service experience

ID: 1530128
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(businesspress24) - LONDON, 7 December 2017 rvice platform.

Esker is a global leader in document process automation, helping organisations automate their manual business processes with a suite of on-demand solutions. Founded in 1985 with headquarters in Lyon, France, the multi-award-winning company now has 300,000 users of its services. With legacy on-premise contact centre technology that failed to integrate with its CRM software, Esker found that call handling time was far longer than it needed to be, and knew it needed to improve the experience of its customers who call for technical support.

Esker adopted NewVoiceMediaa personalised customer service experience. Additionally, the sophisticated call recording system allows Esker to better evaluate call handling, providing valuable and actionable insights into customer experience and satisfaction. Supervisors can also monitor calls in real time, better assess their

Since implementation, Esker has increased efficiencies, is offering a better customer service experience and has access to data to drive successful decision making. Furthermore:



Dennis Fois, president and COO of NewVoiceMedia, said, mobile phones as a contingency or operate hot-desk working practices if required

For further information about NewVoiceMedia and to download the case study, visit www.newvoicemedia.com



More information:
http://https://www.realwire.com/releases/Amulet-Hotkey-CoreStation-Workstations-Deliver-Breakthrough-Performance https://www.realwire.com/releases/Esker-moves-to-the-cloud-to-transform-customer-service-experience



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newvoicemedia, esker, customer-service, contactworld, experience,



Company information / Profile:

NewVoiceMedia’s cloud contact center and inside sales platform delivers more successful conversations.

The leading vendor''s award-winning customer contact platform helps organisations worldwide build a more personal relationship with every customer or prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

NewVoiceMedia''s 700+ customers include MobileIron, Lumesse, Vax, JustGiving and Canadian Cancer Society. For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter (at)NewVoiceMedia.

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PressContact / Agency:

Nicola Brookes
Tel: +44 (0)7500 006 458
Email: Nicola.brookes(at)newvoicemedia.com



published by: RealWire
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Date: 12/07/2017 - 05:56
Language: English
News-ID 1530128
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