Thrive Homes’ App Delivers 1st Touch Self-Service To Transform Customer Engagement

ID: 1530082
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(businesspress24) - Hertfordshire-based housing association Thrive Homes has launched an innovative app that provides a new way for customers to interact with the organisation via Apple Store or Google Play. The myThrive self-service app uses 1st Touch digital software from Aareon UK (www.aareon.co.uk) to offer a range of online customer self-service requests 24/7 via smartphones and tablets. The app is an important part of Thrive

The myThrive app enables customers to:



Whilst Thrive Homes is retaining all its existing customer contact options, the app will ultimately reduce the number of customer phone calls to its contact centre. This achieves value for money and greater operational flexibility whilst providing an additional and highly positive engagement experience for customers.

The app integrates with Thrive

Commenting on the new app, Jo Barrett, Operations Director, Thrive Homes, said: is a central element of our transformational digital strategy and we are actively supporting and encouraging our customers to go online and sign up. Our initial soft launch has gone very smoothly and the first hundred or so customers are already comfortable with using it. Ultimately, our aim is to have the majority of customer interaction through the app.

ch is a market leader in both mobile and self-service technology, so we welcomed the opportunity to work with them. They were especially helpful in the design stage, for example we asked them to prioritise the menu choices in line with the most common requests received by our contact centre. The sli

Thrive is initially promoting the app to customers through its contact centre scripting, on-hold messaging and via their website (www.thrivehomes.org.uk). The app is also being promoted through customersle data from Google/Apple analytics will continue to be reviewed by Thrive as take-up of the app gathers momentum.

Nigel Rees, Managing Director of Aareon UK, welcomed Jo Barrett



Thrive Homes and Aareon would welcome the opportunity to share their experiences with other professionals.



More information:
http://https://www.realwire.com/releases/Thrive-Homes-App-Delivers-1st-Touch-Self-Service



Keywords (optional):

aareon, thrive-homes, app, 1st-touch, customer-engagement,



Company information / Profile:

About Aareon (www.aareon.com)
Aareon is the leading European Software Company providing IT solutions to the Social Housing Sector. With many years of industry specific knowledge, our position as a profitable, growing and innovative organisation enables us to set the standard for business processes in the housing sector both today and into the future.

The Aareon Product Suite provides housing providers with an enterprise-wide solution.

Aareon QL Housing, Aareon QL Financials, Aareon QL CRM, Aareon QL Asset Management, Aareon QL Personnel & Payroll, Aareon 1st Touch Mobile, Aareon 360, Aareon QL Reporting Service, Aareon QL Task Centre Alerts & EDRM.

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PressContact / Agency:

For further information on 1st Touch / Aareon please contact:
Emma Page
Aareon UK
02476 323723
Emma.Page(at)Aareon.com
www.aareon.co.uk

or

Leigh Richards
The Right Image PR & Marketing Group
07758 372527
leigh.richards(at)therightimage.co.uk
www.therightimage.co.uk

For information about Thrive Homes contact:
Sarah(at)wordassociation.co.uk
07850 765321 or 01455 614 333



published by: RealWire
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Date: 12/06/2017 - 09:26
Language: English
News-ID 1530082
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