Vlocity and Globys Launch Omnichannel Invoicing and Digital Billing for Communications and Media Sectors
Partnership Delivers Procure-to-Pay Digital Customer Experience for Telecommunication Carriers to Accelerate Growth and Efficiency
(firmenpresse) - SAN FRANCISCO, CA -- (Marketwired) -- 06/14/17 -- , a leading industry cloud company, today announced that it has formed a partnership with , a global leader in invoice-to-cash solutions for B2B suppliers in the subscription economy. Together, Vlocity and Globys have launched a suite of fully integrated solutions specifically designed for communication service providers (CSPs), mobile providers and media companies, to deliver a fully integrated, omnichannel procure-to-pay experience. This new solution connects procurement with accounts payable in a single, seamless experience for business customers. Vlocity industry cloud apps leverage the omnichannel capabilities of the Salesforce Intelligent Customer Success Platform, which enables companies to achieve faster business agility and time-to-value from the cloud.
While improving the customers'' procure-to-pay experience, Globys and Vlocity will also work to improve the CSP''s order-to-cash productivity by eliminating cumbersome manual tasks. The solution will orchestrate workflow across account management, customer service, billing, accounts receivables, and operations.
"The procure-to-pay evolution of customers is requiring suppliers to ensure their order-to-cash processes are integrated and responsive," said Matthew Shanahan, chief operating officer of Globys. "Combining our invoice-to-cash solution with Vlocity''s leading industry applications lets carriers achieve new levels of efficiency while providing a better customer experience."
In addition, as strategies are embraced to affect a more tailored, robust and faster communications billing and invoicing process, both Vlocity and Globys shared the following observations:
Different customer segments need different procurement and payables functionality
B2B customers need to have a seamless experience similar to B2C
Telco carriers will create competitive advantage only through a set of more efficient and customer-centric solutions
Said Rip Gerber, Vlocity''s chief marketing & alliance officer, "We''re delighted to join forces with Globys to deliver an order-to-cash digital customer experience for telecommunication carriers. Our agile, omnichannel industry-specific applications, combined with Globys'' invoicing, payment, and disputes capabilities, advances digital transformation that communications and media companies need to deliver a sales and service experience that''s elegant, actionable, intuitive and smart."
For more information on Vlocity Communications or the new Vlocity Communications Retail apps, please contact or visit .
Salesforce and others are among the trademarks of , Inc.
Vlocity, a leading industry cloud software company, empowers companies to deliver unified, industry-specific customer experiences. Vlocity industry cloud apps are modern cloud and mobile software that embed industry-specific functionality, best practices, and business processes for customer-centric industries. Built in partnership with Salesforce, the world''s fastest-growing top-five enterprise software company and the #1 CRM provider globally, Vlocity industry cloud apps leverage the omnichannel capabilities of the Salesforce Intelligent Customer Success Platform to enable companies to achieve faster business agility and time-to-value from the cloud. Vlocity Communications™ takes advantage of the omnichannel capabilities of Salesforce''s Service Cloud and includes comprehensive customer order management, billing and service management functionality. Learn more at and follow us at .
Globys is a customer-centric invoicing solution for B2B suppliers in the Subscription Economy. Through the patented Virtual Invoice technology, Globys allows a supplier to unify and simplify invoicing across a customer''s various accounts and orders. With more than $30B under management, Globys is proven to increase customer satisfaction, supplier cash flow, and the supplier''s bottom line. Learn more about Globys at .
Bhava Communications for Vlocity
Brianna Galloway
510-356-0013
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Datum: 14.06.2017 - 07:00 Uhr
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