Callback for Everyone: Virtual Hold Technology Expands Market Reach With Acquisition of CALLPROMISE
Robust SaaS Capabilities Are Easy for Businesses of Any Size to Implement
(firmenpresse) - AKRON, OH -- (Marketwired) -- 07/19/16 -- Contact centers increasingly turn to the cloud for solutions that once required cumbersome technology investments. To fuel callback services that scale to any contact service investment, (VHT) has acquired CALLPROMISE, a multichannel, cloud-based, callback-platform provider.
The CALLPROMISE SaaS solution will become part of VHT Cloud, enabling rapid deployment of callback applications across channels in as little as a few days. VHT Cloud has removed the final barriers for companies looking to improve customer relationships.
"For years, large brands have enhanced their customer''s experience with callback," said Wes Hayden, CEO of Virtual Hold Technology. "By combining VHT technology with CALLPROMISE, we''re truly making callback available to everyone no matter how many agents they have. There is no brand too large or small that cannot benefit from delivering a better service experience."
With the VHT Cloud, businesses can deploy callback immediately without needing to purchase, install or maintain costly software. Organizations using the VHT Cloud platform simply route calls through the cloud engine where requests are queued and resources are allocated based on custom interaction rules.
"VHT is the clear market leader in callback solutions, so it made sense for us to leverage their cloud platform," said Joe McLaughlin, vice president of operations and technology at AAA Western and Central New York. "The VHT Cloud solution was easy to implement, and our members have responded positively to the new callback offer."
In the coming months, VHT will implement new features for companies of any size to further increase the power and value of callback.
To learn more about VHT Cloud, visit .
Virtual Hold Technology (VHT) offers a suite of complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue. Multichannel solutions provide the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multivendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how Virtual Hold Technology can help transform how you serve your customers, visit or email .
VHT, VHT Cloud and Virtual Hold Technology are trademarks of Virtual Hold Technology.
Jaime Bailey
Virtual Hold Technology
321-373-2998
Leonard Pollard
PadillaCRT
612-455-1758
Themen in dieser Pressemitteilung:
Unternehmensinformation / Kurzprofil:
Datum: 19.07.2016 - 07:30 Uhr
Sprache: Deutsch
News-ID 1447673
Anzahl Zeichen: 3630
contact information:
Contact person:
Town:
AKRON, OH
Phone:
Kategorie:
Software
Typ of Press Release:
type of sending:
Date of sending:
Anmerkungen:
Diese Pressemitteilung wurde bisher 168 mal aufgerufen.
Die Pressemitteilung mit dem Titel:
"Callback for Everyone: Virtual Hold Technology Expands Market Reach With Acquisition of CALLPROMISE
"
steht unter der journalistisch-redaktionellen Verantwortung von
Virtual Hold Technology (Nachricht senden)
Beachten Sie bitte die weiteren Informationen zum Haftungsauschluß (gemäß TMG - TeleMedianGesetz) und dem Datenschutz (gemäß der DSGVO).
