Oracle Launches Latest Oracle Field Service Cloud Offering to Power a Completely Connected Customer Service Experience
New Field Service Capabilities Can Improve Customer Satisfaction and Response Times, While Reducing Service Delivery Costs
(firmenpresse) - REDWOOD SHORES, CA -- (Marketwired) -- 04/28/16 -- Oracle today announced a comprehensive new release of , formerly known as TOA Technologies. The latest release, which is part of Oracle''s end-to-end cloud customer service offering, delivers extensive new field service enhancements focused on mobility, ease of use, and connecting contact center agents delivering service via the phone, email, and chat to field technicians providing in person support.
Field service is a customer service cornerstone for brands spanning a number of industries -- including telecommunications, utilities, high tech and manufacturing. A field service appointment may be the only time a company engages with its customers face-to-face to deliver a differentiated customer experience. Leveraging time-based, predictive, self-learning technology, helps create the most efficient job schedules and travel routes for field resources to ensure the right field resource arrives to every job on-time, with the parts and knowledge to complete the work the first time.
New features and integrations available in the latest release of include:
Using a mobile device, field supervisors can now manage all field activities in real time with additional insights into field service team capacity. These new capabilities enable the field workforce to quickly respond to changing customer needs, while streamlining collaboration between resources in the field.
Companies can now respond to emergency situations using Oracle Field Service Cloud. When an event occurs, the application automatically locates the field resource nearest to the job and immediately routes them to the urgent event. The ability to take action automatically, without requiring human intervention, will help companies ensure relevant resources are quickly deployed -- which in emergency situations, can make all the difference.
This integration helps streamline job scheduling and inventory tracking capabilities. New integrations with help Oracle Field Service Cloud customers quickly and easily integrate with other cloud applications such as Oracle Sales Cloud.
"At Pella we continually strive to exceed our customer''s expectations and with the recent implementation of Oracle Field Service Cloud we are gaining new levels of customer service capabilities," said Julia Neary, IT Manager, Fulfillment and Service, Pella Corporation. "We are already seeing a reduction in manual processes and improved management of our service technicians. More importantly we are able to leverage Oracle Field Service Cloud to respond faster, more reliably and more efficiently to our customer''s needs."
is part of the portfolio which delivers a complete service experience across a wide range of modern contact center channels including web, phone, email, chat, social and the in-person field service interaction, all powered by the latest technology. This cross channel, connected and mobile service experience is something that competitive products fail to deliver.
Oracle believes that the latest release further cements Oracle Service Cloud''s leadership position cited by industry analyst firm Forrester Research in: The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015 and The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015. Both ranked Oracle Service Cloud as a Leader, with the highest current offering category scores in both reports. In addition, Oracle Service Cloud was noted among vendors that "deliver high-volume omnichannel service" and "have a foundational layer of knowledge management to deliver channel-specific answers to customer inquiries."
Latest
Connect with Oracle Service Cloud on and
Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE: ORCL), visit .
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
Erik Kingham
Oracle Corporation
650-506-8298
Themen in dieser Pressemitteilung:
Unternehmensinformation / Kurzprofil:
Datum: 28.04.2016 - 06:00 Uhr
Sprache: Deutsch
News-ID 1431210
Anzahl Zeichen: 1647
contact information:
Contact person:
Town:
REDWOOD SHORES, CA
Phone:
Kategorie:
Software
Typ of Press Release:
type of sending:
Date of sending:
Anmerkungen:
Diese Pressemitteilung wurde bisher 171 mal aufgerufen.
Die Pressemitteilung mit dem Titel:
"Oracle Launches Latest Oracle Field Service Cloud Offering to Power a Completely Connected Customer Service Experience
"
steht unter der journalistisch-redaktionellen Verantwortung von
Oracle Corporation (Nachricht senden)
Beachten Sie bitte die weiteren Informationen zum Haftungsauschluß (gemäß TMG - TeleMedianGesetz) und dem Datenschutz (gemäß der DSGVO).
