Mattersight and Aceyus Team Up to Provide Enhanced Avaya Reporting
Alliance Brings Best-of-Breed Routing and Reporting Capabilities for Avaya CMS
(firmenpresse) - CHICAGO, IL -- (Marketwired) -- 03/31/15 -- Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, today announced an alliance with Aceyus, a leading provider of data mining and reporting software in the call center industry, which will accelerate implementation of Mattersight''s Predictive Behavioral Routing in Avaya environments.
Working together, Mattersight and Aceyus designed a simple, flexible, cost-effective solution for clients who require real-time and historical reporting within direct agent routing environments. Featuring an intuitive design, enhanced sharing features and extensible "point & click" custom reporting capabilities, this new solution enables Avaya CMS clients to quickly and easily generate the kinds of specific, detail-rich reports that were previously unavailable for direct agent routing opportunities.
Aceyus President Mike Ary says that personality-based routing coupled with deep-dive reporting can be transformative for Avaya customers. "This out-of-the-box routing and reporting package gives Avaya customers far more meaningful insight into and control over their call center interactions. When you can see precisely where agents are excelling and where the challenges lie, you''re able to make highly-targeted improvements that yield profound results across the board."
Mattersight EVP of Delivery Chris Danson adds that the implications of this partnership extend beyond the current application. "The solution Mattersight and Aceyus have created for Avaya CMS is a model for any organization looking to drive operating leverage, especially as organizations become increasingly reliant upon real-time, data-driven customer and employee insights."
Mattersight offers a complimentary Impact Analysis for businesses interested in seeing how its direct agent routing solution can impact customer experience and bottom-line metrics. To find out more, contact .
Mattersight''s mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight''s patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. Forrester Research documents the average return on investment for these organizations is 344%. To learn more about how Mattersight can help your company, please visit .
The Aceyus Reporting suite includes real-time dashboards, historical/interval reporting, contact detail reporting and contact center analytics, all delivered through a highly scalable and resilient platform architecture appropriate for mission critical applications. Our reporting products and services are ideally suited to address the needs of large enterprise contact center environments with complex reporting requirements. Our customer base is well represented by Fortune 100 firms and companies in various areas of commerce including multi-national financial institutions, telecommunications service providers, transportation services, insurance and mobile communications. Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence. Discover our passion for helping companies around the world go further, faster at
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Datum: 31.03.2015 - 07:15 Uhr
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