BeachTech service platform: up-to-date information and support.
In addition to the web shop for Beach Tech spare parts, the BeachTech service platform has been online for one year, featuring quite a number of service instructions for beach cleaning machines.
(firmenpresse) - A modern and attractive design, a clear information structure, and the availability of comprehensive, electronic customer services - those were the goals that Kässbohrer had set itself when designing and developing the new BeachTech service portal. The service portal was developed, based on feedback from customers who called for an electronic contact point for background information and answers to their technical queries. It offers customers a simple and quick access to product and service information, provides current support offers, and plenty of tips and tricks all around BeachTech care and maintenance that help to save costs. The convenient full-text search quickly leads to the suitable match. In addition, one can also search for vehicle identification numbers and components.
It is not only the BeachTech customers who benefit from the high-performance database solution, but also the BeachTech service technicians who, equipped with a laptop, will have considerably lighter luggage to carry around with them in future.
The BeachTech service portal at a glance:
•central access to product and service information
•up to date technical support
•access: 24 hours, 7 days a week, on 365 days a year
•quickest possible availability
•PDF files available for downloading
•direct and efficient communication
Besides technological innovations, proximity to the customer is one of the most important factors of success of BeachTech. "Nowadays, proximity to the customers does not only mean fostering a close personal customer relationship," according to Gerhard Strähle, regional manager of the Technical Customer Services, "it also means implementing modern communication efficiently, which brings us closer to the customer much faster. We found that not only the young generation appreciates professional online platforms as real work support." The high hit rates demonstrate this point. The BeachTech spare parts web shop and the service platform are a perfect supplement to the existing customer information and communication, and are already being used much more frequently than expected.
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Unternehmensinformation / Kurzprofil:
Kässbohrer Geländefahrzeug AG
Expert for sand, snow and a lot more…
Laupheim, 19.12.2011. Kässbohrer Geländefahrzeug AG is a worldwide lead-ing supplier of technology for the environment, nature and recreation.
The company’s products are used worldwide in various applications:
o PistenBully ski slope and trail preparation vehicles
o BeachTech beach cleaning equipment
o Special-purpose vehicles for operation and equipment
o Transportation in inaccessible terrain.
Kässbohrer’s worldwide headquarters and production facility are located in Laupheim, near Ulm, South Germany. Branch establishments are maintained in Kuchl (Austria), Möriken (Switzerland) and Bolzano (Italy) with subsidiaries such as Kässbohrer E.S.E. S.A. in Tours en Savoie (France), Formatic by Kässbohrer Geländefahrzeug AG in Finland and Kässbohrer All Terrain Vehi-cles Inc. in Reno, Nevada, USA. Around the world, 470 employees are working for the Kässbohrer company.
Furthermore, the company has sales agents and service stations in more than 40 countries to ensure world-wide, on-the-spot distribution and after-sales support for PistenBully and BeachTech vehicles.
The group turnover of the financial year 2010 / 2011 is more than € 200 mil-lion whereof the main part is realized with the winter- and ski tourism.
With a market share close to 70 %, PistenBully vehicles have gained the leading position worldwide for ski slope and trail maintenance as well as the preparation of fun parks. Since 1969 more than 17.000 vehicles have been sold to 70 countries across the globe. Even in Antarctica more than 100 PistenBully and Flexmobil vehicles are in operation. The BeachTech division too has succeeded in continuously increasing its market share to over 50 % in the past few years and has thus become market leader in this field.
Datum: 25.09.2012 - 02:27 Uhr
Sprache: Deutsch
News-ID 1153931
Anzahl Zeichen: 0
contact information:
Contact person: Patricia Röhl
Town:
Laupheim
Phone: +49 (0)7392 / 900-464
Kategorie:
Equipment
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"BeachTech service platform: up-to-date information and support.
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Kässbohrer Geländefahrzeug AG (Nachricht senden)
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