Market Metrix Unveils the First Global Hospitality Performance Index
Results Uncover Striking Differences in Global Hospitality Performance
(firmenpresse) - SAN FRANCISCO, CA -- (Marketwire) -- 07/11/12 -- Since 2001, the Market Metrix Hospitality Index (MMHI) has been the standard for hospitality customer satisfaction. The most in-depth and reliable data on hospitality performance available now includes guest feedback from around the world. The MMHI is now a global index that includes guest feedback for nearly 300 hotel and casino brands in 132 countries and more than 10,000 cities worldwide.
The MMHI Global is based on 40,000 guest surveys each quarter and includes over 100 performance measures. To ensure reliability, the respondents are drawn from premier panels around the globe. Results are available by property, brand, location (region, state/province and city) and hotel class. Satisfaction scores are presented along with detailed measures of the key sources of satisfaction and other essential metrics.
The first quarter results revealed fundamental differences between hospitality performance in the Americas, Europe and Asia Pacific. Overall, the Americas outscored Europe and Asia in customer satisfaction, Net Promoter score and value. But hotels in Europe took top honors for "Quality of Food and Beverage". Asian hotels scored higher for making guests feel "Pampered", "Elegant", "Sophisticated" and "Hip/Cool".
Market Metrix provides the leading guest and employee feedback systems to the worldwide hospitality industry. Our products are used by more hospitality companies than any other, supporting thousands of businesses in 70+ countries. Market Metrix has been helping hospitality companies turn feedback into performance since 1996. For more information, visit .
Contact:
Mike Waite
Market Metrix
+1 415 526 4646
Themen in dieser Pressemitteilung:
Unternehmensinformation / Kurzprofil:
Datum: 11.07.2012 - 07:00 Uhr
Sprache: Deutsch
News-ID 1132077
Anzahl Zeichen: 0
contact information:
Contact person:
Town:
SAN FRANCISCO, CA
Phone:
Kategorie:
Airlines
Anmerkungen:
Diese Pressemitteilung wurde bisher 177 mal aufgerufen.
Die Pressemitteilung mit dem Titel:
"Market Metrix Unveils the First Global Hospitality Performance Index
"
steht unter der journalistisch-redaktionellen Verantwortung von
Market Metrix (Nachricht senden)
Beachten Sie bitte die weiteren Informationen zum Haftungsauschluß (gemäß TMG - TeleMedianGesetz) und dem Datenschutz (gemäß der DSGVO).
