opsi, KIX4OTRS and Nagios grow together
New additional modules integrate deeper opsi, Nagios and KIX4OTRS. PC and server management for Windows gets easy and straight. You see all relevant IT data with few clicks.
(firmenpresse) - Mostly in the area of SMB organisations, the pressure of cost drivers and keeping the stable level of quality towards the end customers are usual problems. We, the c.a.p.e. IT GmbH, and our partner, uib GmbH, follow the common strategy within service management: we decrease cost drivers and increase the data transparency. We achieve these goals through the extended, intelligent interfaces between the software management system opsi, service management tool KIX4OTRS and monitoring solutions like Nagios. Due to the requirements based on real needs, we extend and optimise existing functions as well as add new functions to the existing solutions.
The new opsi Nagios Connector is an important example for it. It extends opsi within webservice functions that include monitoring of Windows systems and it integrates monitoring of Nagios / Icinga directly. There is no need to collect, manage and configurate data double anymore.
More over, we improved the already well-known and recognized integration module OPSI4KIX that transfers inventory data from opsi to the configuration management database (CMDB) of KIX4OTRS within seconds. The function CI-Admin-Modules allows to go over a selected PC working station of an IT user directly from the CMDB and to switch to the opsi management interface directly from OTRS. Installing or deinstalling of applications within the Windows environment was never that easy and clear. Due to the extended connections between systems, the IT agent has all important data related to the service requests and can proceed the requests within a few clicks. It strongly minimizes the average solution time and improves the overview within IT.
If you need further information, don't hesitate to contact us.
Themen in dieser Pressemitteilung:
kix4otrs
otrs
nagios
opsi
connector
service
management
interface
software-roll-out
monitoring
it
service
management
open
source
cmdb
itsm
it
administration
additional-module
Unternehmensinformation / Kurzprofil:
c.a.p.e. IT® GmbH - ...cape it easy
Annaberger Str. 240, D-09125 Chemnitz
http://www.cape-it.de
Tel: +49 371 5347 620
Fax: +49 371 5347 625
AG Chemnitz - HRB 23192
Geschäftsführer Rico Barth, Thomas Maier
Datum: 06.06.2012 - 10:48 Uhr
Sprache: Deutsch
News-ID 1121673
Anzahl Zeichen: 0
contact information:
Contact person: Anna Brakoniecka
Town:
Chemnitz
Phone:
Kategorie:
Computer & Software
Anmerkungen:
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"opsi, KIX4OTRS and Nagios grow together
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