Industry Experts Host Unified Communications Webinar: Converging UC and the Contact Center for Business Enhancement
Microsoft, Avtex, Interactive Intelligence, Network Equipment Technologies and Frost & Sullivan to Discuss Best Practices for Implementing Microsoft Lync in the Contact Center
(firmenpresse) - FREMONT, CA -- (Marketwire) -- 06/06/12 -- Network Equipment Technologies, Inc. ("NET") (NASDAQ: NWK) announced today that, in collaboration with Microsoft, Interactive Intelligence, Avtex, and Frost & Sullivan, the company will be hosting a complimentary webinar highlighting how forward-thinking enterprises are achieving value through the convergence of unified communications (UC) solutions with the contact center by creating a seamless, end-to-end delivery framework that optimizes business processes to enhance customer care. This webinar will bring together leading vendors in a convenient and interactive forum to address the spectrum of considerations and advantages for implementing UC today.
"Unified communications implementations have rapidly matured and with that maturity, value propositions have evolved. Organizations are now earnestly deploying UC in order to improve business processes involving different groups of users, departments and locations. However, the contact center by and large continues in comparative isolation from the rest of the enterprise," said Kevin Isacks, Chief Development Officer of NET. "This webinar will provide a forum to learn about how enterprises today can enhance their business by bringing UC into the contact center."
Thursday, June 21, 2012, 1 p.m. Eastern / 10 a.m. Pacific
: Converging UC with the Contact Center for Business Enhancement
To register, or for more information, visit the homepage of
Rob Arnold: UC Program Manager -- Frost & Sullivan
Aamer Kaleem: CTO, Lync Enterprise Voice -- Microsoft
Matthew McClellan: Product Manager, UC and Integrations -- Interactive Intelligence
Doug Splinter: VP Technology Sector -- Avtex
Kevin Isacks: CDO -- Network Equipment Technologies
Common interoperability and integration challenges
The benefits of UC and contact center convergence
How to standardize on a best-of-breed solution
Best practices for seamless multi-vendor support
How to optimize UC and contact center convergence
CIOs, Network Architects, IT Directors, UC Consultants, Infrastructure Specialists, Systems Integrators and IT Generalists
Network Equipment Technologies, Inc. (NET) delivers high performance networking equipment optimized for real-time communications. For more than a quarter of a century, NET has delivered solutions for multi-service networks requiring high degrees of versatility, security and performance. Today, the company is focused on providing secure real-time communications for unified communications (UC), SIP trunking, enterprise mobility, and IP-based multi-service networking. NET is headquartered in Fremont, CA and has 14 offices worldwide including the U.S., the U.K., France, the Middle East, China, Japan, Australia, and Latin America. The company sells its solutions to enterprise and government customers through a direct sales force and an international network of resellers and distributors. For more information, please visit the company's website at .
Company Contact:
Network Equipment Technologies, Inc.
Jay Haines
(510) 574-2454
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Datum: 06.06.2012 - 07:00 Uhr
Sprache: Deutsch
News-ID 1121598
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Wireless & Mobile
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