OAISYS Ltd. Announces Distribution Agreement With Cohort Technology
Major UK and EMEA ShoreTel Supplier to Add OAISYS Solutions to Its Portfolio
(firmenpresse) - TEMPE, AZ and CAMBRIDGE, ENGLAND -- (Marketwire) -- 05/24/12 -- ®, a leader in business call recording and contact center management solutions, today announced through its OAISYS Ltd., division it has entered into a sales and distribution partnership with , a major supplier of solutions in the United Kingdom and Ireland.
Under the terms of the agreement, Cohort can now begin offering OAISYS' award-winning and industry-leading ® voice documentation and interaction management solutions to its customers and resellers in the UK and EMEA markets.
Cohort is a leading value-added distributor of ShoreTel and other IP telephony and unified communications (UC) solutions, offering both products and enhanced service and training to its resellers and customers.
"Cohort are an exciting and vibrant distributor attracting excellent resellers of the ShoreTel solution set. As such, partnering with them is a natural and powerfully engaging step to enhance our presence in the UK/EMEA space. Their expertise, dedication to service and reach into the market will be of great benefit to OAISYS, and the addition of OAISYS solutions to their available offerings will help both Cohort and their resellers and customers realize even greater benefit," said Kevin Burns, OAISYS Limited managing director.
With the addition of OAISYS solutions to its portfolio, Cohort's resellers and customers now have the opportunity to take advantage of the company's industry-leading voice documentation and interaction management technology. As a longtime member of the ShoreTel Innovation Network, OAISYS solutions have been validated for interoperability on ShoreTel's latest UC system and align naturally with Cohort's existing offerings.
OAISYS has recently announced several innovations that promise to be of particular value to Cohort's network. Among these are:
The elimination of base software licensing and transition to licensing by user devices for content capture and by number of concurrent users for content access, resulting in significant cost savings for most users;
The release of Talkument and Tracer version 7.2, which features the most comprehensive business regulatory compliance options available in the industry today, and
The release of Mobile Recall, a state-of-the-art application providing access to OAISYS' rich range of call recording playback and interaction features to users regardless of their preferred device.
"We believe OAISYS solutions are a natural fit for our channel," said Grahame Smee, managing director of Cohort. "Given their natural fit with ShoreTel, advanced call recording management and compliance functionalities, the OAISYS products bring genuine added value to our offerings and will help our customers and resellers realize maximum returns on their communications investments."
Talkument personal voice documentation and collaboration software utilizes patent-pending OAISYS PVD technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.
Tracer is the industry's leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and auto call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.
OAISYS® () is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, including Avaya, Mitel, ShoreTel and Toshiba, as well as SIP-based communications services, OAISYS and applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.
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Teri Sawyer
T&Co.
714-536-8407
Roland Murphy
OAISYS
888-496-9040, ext. 1020
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Datum: 24.05.2012 - 05:00 Uhr
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News-ID 1117631
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