HITEC 2012 Tackles Gaming Industry Issues in Education Sessions
(firmenpresse) - AUSTIN, TX -- (Marketwire) -- 05/15/12 -- Going beyond typical hotel technology issues, the 2012 Hospitality Industry Technology Exposition and Conference (HITEC®) education program is focusing on the added issues that gaming properties encounter. The HITEC 2012 gaming sessions will be held on Monday, June 25 at the Baltimore Convention Center in Baltimore, Md. HITEC 2012, a service of Hospitality Financial and Technology Professionals (HFTP®), is the world's largest hospitality technology exposition and conference. The conference is June 25-28.
"When you add a casino to a hotel, you also add in a large additional list of technology initiatives. Beyond the hotel, gaming properties also have to consider technologies related to slot machines, table games, race and sports books, payment kiosks, loyalty programs for frequent gamers, resort amenities and more," said HITEC Advisory Council Chair Allison Morris, CHTP, senior IT manager for Caesars Entertainment, Inc. "This year at HITEC, professionals from gaming properties can get education specific to their industry and discuss with gaming executives how they tackle any challenge."
The Gaming Gurus education session includes a panel of seasoned technology experts from gaming properties who will discuss the ins and outs of running gaming properties from a technology perspective. They will cover what gaming is like outside of Las Vegas, how gaming properties differ from hotel properties, debunk common myths and more.
The panel includes Morris; Kris Singleton, vice president and CIO of Cosmopolitan Resort & Casino; Scot Campbell, vice president and CIO of Pinnacle Entertainment, Inc. and director on HFTP's Global Board; and John Bollen, vice president of IT Strategy & Business Engagement at CityCenter.
The gaming conversation will continue with the Opening Keynote session. Chairman, CEO and President of Caesars Entertainment, Inc., Gary Loveman will address the importance of customer service and customer loyalty in the hospitality and gaming industries. Loveman will explain his popular customer service philosophy that focuses on matching customers with distinct value propositions.
His extensive background in retail marketing and service-management was helpful in developing and implementing the successful loyalty program, Total Rewards. Today, Caesars Total Rewards boasts more than 40 million customers and is largely responsible for the company's consistent same-store sales gains.
HFTP, founded in 1952, is the global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses. With an extensive global hospitality network, HFTP offers extraordinary networking opportunities, industry-leading certification programs and events, and essential recourses for professional growth.
HFTP
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Datum: 15.05.2012 - 08:22 Uhr
Sprache: Deutsch
News-ID 1114643
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