ASC to Demonstrate Solutions for Financial Institutions at MEFTEC in Dubai
(firmenpresse) -
Hoesbach/Germany, April 16, 2012 – ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it will demonstrate its quality management solution INSPIRATIONpro and VoIP recording solution EVOip, at the MEFTEC financial technology conference, April 25-26, 2012, at the International Convention and Exhibition Center in downtown Dubai. ASC will exhibit at booth E2.
In its eighth year, MEFTEC is considered the world’s premier financial technology conference for emerging markets, with last year’s event hosting 300 delegates from 27 countries. ASC will show financial service providers how to use INSPIRATIONpro and EVOip to analyze the level of service, optimize workflows and protect themselves from liability.
Marco Mueller, Executive Vice President of ASC, said, “Financial institutions represent one of our key partner areas, and our communications recording and quality management systems are designed to help them meet compliance requirements, provide fail-safe verification of transactions and ensure protection from liability. Our portfolio works for nearly any infrastructure and has been certified for interoperability by major telecommunications providers.”
Mr. Mueller went on to describe the solutions in more detail. INSPIRATIONpro helps call center managers learn about their agents’ service level through analysis and evaluation of recorded call data and screen activities. It facilitates agent evaluations through the recording of coaching sessions. It also allows complex searches of audio analytics, particularly useful for high-volume call centers with an otherwise unmanageable number of calls.
EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. It offers the strictest adherence to security requirements, meeting the payment card industry’s PCI DSS standards.
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About ASC
ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations.
ASC´s software solutions are used in contact centers to continuously measure and improve the quality of customer contacts. Data from all communication levels in contact centers are collected, brought together and evaluated to help train agents and optimize customer service. Based on the content of recorded calls and screen activities, INSPIRATIONpro reveals improvement potentials in contact center operations including processes, marketing, sales activities, time of reaction and problem analysis.
ASC subsidiaries and sales offices in France, Germany, Japan, Singapore, Switzerland, UA Emirates, UK and USA as well as certified, powerful distribution partners realize ambitious customer projects all over the world. An export quota of more than 50 percent, together with its worldwide service network, makes ASC a powerful global player.
Datum: 16.04.2012 - 11:03 Uhr
Sprache: Deutsch
News-ID 1103289
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