SPI Research Ranks Centerstance Among Service Elite
Independent Research Firm Places Centerstance in Top 5% "Best of the Best" Professional Services Firms
(firmenpresse) - PORTLAND, OR -- (Marketwire) -- 03/27/12 -- Centerstance, a consulting company specializing in cloud-enabled business transformation solutions, has been recognized as one of the top providers of professional services worldwide in a benchmark survey conducted by independent research firm Service Performance Insight ().
In its 2011 Professional Service Maturity™ Benchmark report, SPI Research published findings based on an analysis of 216 participating service organizations. Of those 216 firms, Centerstance ranked #10 by outperforming the benchmark average in five service performance categories: Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations. The entire report can be purchased directly from SPI Research
"One of the key factors in our success is due to our self-implementation of FinancialForce Professional Services Automation and Accounting, integrated with Salesforce CRM," states Greg Lueck, Managing Partner of Centerstance. "The SPI Research study showed that the top scoring firms use a PSA application and most integrate their CRM, PSA and Accounting systems, which leads to greater process efficiencies, better service delivery and ultimately higher profitability. We've certainly found that to be the case."
"Another benefit of implementing Services Resource Planning (SRP) into our own organization is that is has really helped us deliver efficient, effective SRP solutions for our clients as well. We intimately know where the common business and technical problems lie and can steer our clients around them, saving them both time and money," says Lueck.
Centerstance has been a leading partner of FinancialForce.com since 2010 and has helped dozens of companies implement and integrate FinancialForce Professional Services Automation and Accounting with Salesforce CRM for a complete SRP solution.
"Over the past 11 years we have continually evolved our approach to solving our customers' business problems," comments Nick Yarymovych, Managing Partner of Centerstance. "From each engagement we made sure we learned some new lessons that were directly put back into our methodology, supporting tools and people. This closed loop learning process also helped drive our culture to ensure we continually evolve and reinforce the expertise of our front line consultants. The result is a highly innovative, collaborative, productive and happy team. We feel very fortunate to have developed such a great group to deliver transformative solutions for our customers and are honored to be recognized by SPI."
Service Performance Insight (SPI Research) is a research, consulting and training organization dedicated to helping PS organizations make quantum improvements in operational efficiency and effectiveness. In 2007, SPI developed the PS Maturity™ Model as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 5,000 service and project-oriented organizations to chart their course to service excellence.
Centerstance is a consulting company specializing in business transformation through process improvement and application of cloud technologies. Unlike traditional system integrators or classic management consultants, our experts are firmly rooted in both worlds, enabling us to deliver optimal business solutions for our clients. Centerstance holds the unique designation of being one of only 11 US Cloud Alliance Platinum Partners and was named in Inc.'s Fastest Growing Private Companies three years running.
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Datum: 27.03.2012 - 09:55 Uhr
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