East Midlands Trains Launches 'Tweet the Senior Team'
- Provides an Opportunity for Fast, Direct Feedback from Senior Team - Part of Drive to Improve Communication With Train Passengers - First Session to Take Place on Monday 27 February
(firmenpresse) - LONDON, UNITED KINGDOM -- (Marketwire) -- 02/24/12 -- Train operator has announced plans to host its first 'Tweet the Senior Team', providing passengers with an opportunity to provide direct feedback or raise any issues with a selection of senior managers from East Midlands Trains.
During the 'Tweeting' session, which will take place between 16.00 and 17.30 on Monday 27 February, passengers will be able to follow , tweet (at)EMTrains, and receive an immediate response to any questions or issues raised. All questions and answers will then be posted at after the session.
Ian Smith, Customer Service Director for East Midlands Trains, who will be taking part in 'Tweet the Senior Team', said: "We are always pleased to get feedback from our customers to help build on the work we are doing to drive up the quality of rail travel.
"Since the launch of the East Midlands Trains dedicated Twitter page, we have seen the number of people following us continue to grow. We are already providing useful service information to our followers, and we are now keen to use Twitter to engage as much as possible to get first hand feedback from our passengers."
In addition to the dedicated Tweeting session, East Midlands Trains will be introducing a range of other initiatives to improve communication with passengers, including the launch of new 'Meet the Senior Team' sessions at stations and on trains.
For more information about East Midlands Trains or to , visit .
Notes to Editors
For media enquiries, please contact East Midlands Trains on 01738 442111. Out of office hours: An on-call service operates for urgent media enquiries out of hours. To access this service, please call 08448 222888 and quote MEDIA1. Please leave a short message, including your name, media organisation, phone number and the nature of your enquiry. The on call press officer will then return your call.
East Midlands Trains
- East Midlands Trains, part of the Stagecoach Group, runs fast, frequent trains from and to London St Pancras International and key UK destinations throughout the East Midlands, including Leicester, Derby, Sheffield, Nottingham, Manchester and Liverpool.
- East Midlands Trains is currently investing over GBP 40 million to improve stations across its network and every single passenger train within its fleet.
- East Midlands Trains is committed to offering great value fares. Use the to search for and book and on more than 400 routes across the UK.
- Looking for inspiration on top things to do on the East Midlands Trains' network? Visit for a range of ideas. Save money on your rail journey with the latest and discount online.
Stagecoach Group
Stagecoach Group is a leading international public transport group, with extensive operations in the UK, United States and Canada. The company employs around 35,000 people, and operates bus, coach, rail, and tram services.
Contacts:
For media enquiries:
East Midlands Trains
01738 442111
East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby DE24 8HG
Stagecoach Group
Georgina Chahed
Group Communications Manager
07717 630272
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Datum: 24.02.2012 - 07:42 Uhr
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News-ID 1086499
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