IAOP Releases Top Outsourcing Trends to Watch for in 2012
(firmenpresse) - POUGHKEEPSIE, NY -- (Marketwire) -- 12/23/11 -- The New Year will bring new business realities, delivery models, destinations and technologies to the outsourcing industry, according to the fifth annual trend predictions released today by the International Association of Outsourcing Professionals® (IAOP®).
While the uncertain economy and the elections will impact the industry, the winners will be: locations in the U.S. and near shore as well as BRIC countries; collaborative delivery models; and companies using converging technologies and corporate social responsibility, IAOP's thought leaders say.
Here are the top trends to watch:
: Higher unemployment, economically blighted urban areas and local government incentives will drive more companies to stay on shore, especially in the U.S. Nearshoring, rural sourcing and domestic sourcing will be on the rise.
Brazil, Russia, India and China will surge as outsourcing destinations. As the host to the 2012 World Cup and Olympics, Brazil will be in the spotlight as a destination.
Models where customers and service providers work collaboratively to develop performance-based partnership will be increasingly used. Customers will move outsourcing out of the back-office and into more customer-facing processes and strategic opportunities.
Expect to see more consolidation as providers struggle with tight access to capital and to meet growth expectations given the uncertain economic and political situation worldwide.
The convergence of social networking, collaboration and mobility platforms will create a significant demand for value-added outsourcing services. Companies will increase their emphasis on social media to source talent globally, position their products and services, and collect intelligence.
As cloud computing solutions continue to proliferate worldwide, customers and suppliers will struggle to comply with increased government regulations, the real risks of cyber-security and threats of eco-terrorrism.
Employing individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients will increase.
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit .
Kimberly Maneeley
+1.845.452.0600, ext. 104
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Datum: 23.12.2011 - 09:18 Uhr
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