East Midlands Trains Rated Highly in Latest National Passenger Survey
- 86% of passengers satisfied with their service - GBP 40 million station and train investment programme continues to benefit passengers - Significant increases with on-train facilities including toilets and luggage space
(firmenpresse) - LONDON, UNITED KINGDOM -- (Marketwire) -- 08/22/11 -- Passengers continue to be satisfied with their service, according to the results of the latest National issued today (29 June).
Overall passenger satisfaction remained at a high level of 86%, whilst satisfaction with train facilities showed significant increases, representing East Midlands Trains' ongoing GBP 30 million investment programme which will deliver improvements to every single train.
Passengers rated the improvements made to on-train toilets and luggage space, with the year on year scores for these facilities increasing by 6% and 7% respectively. The upkeep and repair of trains also continues to be rated highly, with a further increase in satisfaction to 77%.
also scored well in the survey with 82% of passengers satisfied, representing the significant GBP 10 million investment East Midlands Trains is making to improve its stations.
Other areas which showed increases in satisfaction were provision of information during the journey which increased to 71%, punctuality and reliability of services which showed a 2% year on year increase to 86% and availability of staff on train which increased by 3% year on year.
David Horne, Commercial & Customer Service Director for East Midlands Trains, said: "It's very pleasing that the results of our GBP 40 million station and train investment programme are continuing to make a difference to passengers.
"We've worked extremely hard to improve every aspect of the passenger journey and these latest results are a clear sign that this investment is really helping to improve satisfaction with our services.
"However, we remain focussed on getting even better and making sure satisfaction with all aspects of our train service continues to improve."
For more information about East Midlands Trains, visit . For a full copy of the Spring 2010 National Passenger Survey, visit .
Notes to Editors
For media enquiries, please contact East Midlands Trains on 01738 442111. Out of office hours: An on-call service operates for urgent media enquiries out of hours. To access this service, please call 08448 222888 and quote MEDIA1. Please leave a short message, including your name, media organisation, phone number and the nature of your enquiry. The on call press officer will then return your call.
East Midlands Trains
- East Midlands Trains, part of the Stagecoach Group, runs fast, frequent trains from and to London St Pancras International and key UK destinations throughout the East Midlands, including Leicester, Derby, Sheffield, Nottingham, Manchester and Liverpool.
- East Midlands Trains is currently investing over GBP 40 million to improve stations across its network and every single passenger train within its fleet.
- East Midlands Trains is committed to offering great value fares. Use the to search for and book and on more than 400 routes across the UK.
- Looking for inspiration on top things to do on the East Midlands Trains' network? Visit for inspiration and ideas.
Stagecoach Group
Stagecoach Group is a leading international public transport group, with extensive operations in the UK, United States and Canada. The company employs around 35,000 people, and operates bus, coach, rail, and tram services.
Contacts:
East Midlands Trains
01738 442111
1 Prospect Place, Millennium Way
Pride Park, Derby DE24 8HG
Themen in dieser Pressemitteilung:
Unternehmensinformation / Kurzprofil:
Datum: 22.08.2011 - 08:03 Uhr
Sprache: Deutsch
News-ID 1032485
Anzahl Zeichen: 0
contact information:
Contact person:
Town:
LONDON, UNITED KINGDOM
Phone:
Kategorie:
Public Transportation
Anmerkungen:
Diese Pressemitteilung wurde bisher 235 mal aufgerufen.
Die Pressemitteilung mit dem Titel:
"East Midlands Trains Rated Highly in Latest National Passenger Survey
"
steht unter der journalistisch-redaktionellen Verantwortung von
East Midlands Trains (Nachricht senden)
Beachten Sie bitte die weiteren Informationen zum Haftungsauschluß (gemäß TMG - TeleMedianGesetz) und dem Datenschutz (gemäß der DSGVO).
