ASC to Exhibit VoIP Recording and Quality Management Solutions at UC Expo 2011 in London
EVOip and INSPIRATIONpro Enable Integrated Analysis of Customer Interactions
(firmenpresse) - EVOip and INSPIRATIONpro Enable Integrated Analysis of Customer Interactions
Hoesbach/Germany, February 17, 2011 – ASC (www.asctelecom.com), a leading global
provider of innovative solutions to record, analyze and evaluate communications, today
announced it will demonstrate its VoIP recording solution, EVOip, and quality
management solution, INSPIRATIONpro, at the Unified Communications Expo 2011 on
March 8-9, at the Olympia Exhibition Centre, London.
Widely considered as the UK’s leading business communications event, with more than
4,000 visitors in 2010, this year’s exhibition is divided into six technology tracks: voice,
cloud, mobile, visual, collaboration and customer. ASC will focus on its quality, process
and campaign management capabilities, with particular reference to its speech analytics
application to customer interactions.
Mike Murley, Sales Director for ASC UK, said, “Whilst providing answers to fundamental
questions about agent training and the success of marketing campaigns, our solutions
also support enterprise issues concerning operational processes and how to improve
business efficiency. In so doing, we help our clients further improve customer service and
achieve competitive outcomes.”
ASC’s speech analytics application uses keyword spotting to help categorize calls for high-
volume contact centres, with an otherwise unmanageable number of conversations. Other
features of speech analytics such as emotion detection help to detect problem calls,
which identify customer needs and improve agent training.
EVOip captures telephone calls from the network and enables storage, playback and
archiving of the entire interaction. The software offers the strictest adherence to security
requirements, meeting the payment card industry’s PCI DSS standards.
INSPIRATIONpro helps call centre managers learn about their agents’ service level
through analysis and evaluation of recorded call data and screen activities. It facilitates
agent evaluations through the recording of coaching sessions and allows complex
searches of audio analytics.
ASC extends an invitation to any interested parties to visit its Exhibition Stand 304 at UC
Expo’11, to discuss projects which may require the use of its technologies.
Themen in dieser Pressemitteilung:
Unternehmensinformation / Kurzprofil:
About ASC
ASC is a leading global provider of innovative solutions to record, analyze and evaluate
multimedia-based communications. ASC’s solutions reveal information, enabling companies
and organizations to considerably improve their value creation: contact centers enhance
customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill
documentation requirements, achieve a higher level of legal security and reduce costs. First
responders and public safety organizations enhance reactivity in emergency situations.
ASC´s software solutions are used in contact centers to continuously measure and improve
the quality of customer contacts. Data from all communication levels in contact centers are
collected, brought together and evaluated to help train agents and optimize customer
service. Based on the content of recorded calls and screen activities, INSPIRATIONpro
reveals improvement potentials in contact center operations including processes, marketing,
sales activities, time of reaction and problem analysis.
ASC subsidiaries and sales offices in France, Germany, Japan, Poland, Singapore,
Switzerland, UA Emirates, UK and USA as well as certified, powerful distribution partners
realize ambitious customer projects all over the world. An export quota of more than 50
percent, together with its worldwide service network, makes ASC a powerful global player.
For more information, contact:
ASC telecom AG • Seibelstrasse 2 - 4 • 63768 Hoesbach • Germany
Contact: Katrin Henkel, PR & Communications
Phone:+49 6021 5001-264
Fax: +49 6021 5001-310
E-mail: k.henkel(at)asc.de
Internet: www.asctelecom.com
Datum: 17.02.2011 - 10:58 Uhr
Sprache: Deutsch
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