REALTECH Service Portal gives IT managers better overview and control
New solution analyzes and streamlines IT services according to ITIL V3, thus supporting the strategic development of in-house IT service departments
(firmenpresse) - Walldorf, August 11, 2010 - REALTECH AG, a software company with a focus on business process and IT service management and a SAP consultancy, will start shipping the latest version of its theGuard! Service Management Center in July. The package solution for comprehensive IT management was enhanced in many ways: The most important addition is the "Service Portal" feature.
The "Service Level Tree" module of Service Portal enables end-to-end service level management. IT administrators can rely on graphical overviews for the real-time analysis of their IT services. Detailed current and historical service data is available to allow them to measure service quality. They can always fall back on all relevant network, application, and business process data.
The "Service Catalog" module gives IT departments the means they need to streamline existing services and to develop new ones. The interaction of these disciplines gives IT managers the transparency and reliability that is needed to ensure and verify service level compliance. What's more, Service Portal supports process optimization according to the Continual Service Improvement (CSI) discipline of ITIL V3.
Users looking to visualize the collected data in theGuard! Service Management Center can turn to the "System & Application Dashboards" module which gives them a variety of options to process information in real-time and in keeping with their individual requirements. This browser-based application uses Microsoft's WPF standard (Windows Presentation Foundation). WPF, as a part of the Microsoft .NET Framework, paves the way for graphically rich user interfaces and dashboards in Web browsers, giving users the comfort of a local desktop application. The new analysis options are a key benefit for IT organizations, particularly when it comes to the visualization of mass data in a networked infrastructure.
Users who wish to configure their dashboards can access a data pool that contains all the data collected by theGuard! in normalized form. This allows them to visualize the status of their company"s IT services with the click of a button.
theGuard! Service Management Center 6.4 will be released on July 1, 2010. Many components of this updated package solution - ranging from business process management to network management - were improved with new functionality and enhanced with new comprehensive modules. For more information go to http://www.realtech.com/serviceportal .
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Unternehmensinformation / Kurzprofil:
REALTECH AG is a full-service company specialized in SAP consulting and a software provider with a focus on business process and IT service management. The combination of in-depth SAP expertise, strategic process consulting, and vendor-independent IT service management software set the global player far apart from its competition.
REALTECH AG, headquartered in Walldorf, Germany, is listed on the German stock exchange and generated revenues of EUR 61.7 million in 2009. Today, more than 2,200 customers worldwide have chosen REALTECH solutions. For more information, go to http://www.realtech.com.
Realtech Services GmbH
Till Pleyer
Industriestr. 39c
69190
Walldorf
pr(at)realtech.de
06227 8370
http://www.realtech.de
Datum: 11.08.2010 - 07:42 Uhr
Sprache: Deutsch
News-ID 1018403
Anzahl Zeichen: 0
contact information:
Contact person: Till Pleyer
Town:
Walldorf
Phone: +49 6227 8370
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Hazadous Materials Management
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