ADB AND MARINER PROVIDE A SUPERIOR CUSTOMER EXPERIENCE WITH A PROACTIVE SERVICE MONITORING SOLUTION
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ADB Holdings S.A. / ADB AND MARINER PROVIDE A SUPERIOR CUSTOMER EXPERIENCE WITH A PROACTIVE SERVICE MONITORING SOLUTION processed and transmitted by Hugin AS. The issuer is solely responsible for the content of this announcement.
ADB, Mariner integrate 22 March 2010 - Geneva, Switzerland and
monitoring, diagnostic, Saint John, CNB: Advanced Digital Broadcast
resolution software (www.adbglobal.com
supplier of technology to the global digital
television industry, and Mariner
(www.marinerpartners.com
leading provider of innovative IP video
technologies, today unveiled a solution to
enable proactive pay-TV service monitoring
which increases the quality of subscribers'
experience and reduces operator costs.
The joint solution integrates new software
capabilities in ADB's latest IPTV set-top
boxes with Mariner's award-winning flagship
service assurance suite, xVu(TM). The
solution provides quantifiable metrics on
the quality of the video, audio and
performance of each set-top box in each
home. The operator has visibility into
problems of long channel change times,
errors within the video such as frame drop,
and can proactively resolve them, sometimes
even before the subscriber notices them, let
alone calls for support.
"As operators continue to invest a
significant amount of resources to acquire
new subscribers, the importance on retaining
these has never been higher. A key aspect
to subscriber retention is video service
quality," said Francois Pogodalla, CEO of
ADB. "Operators who deploy the joint
Mariner-ADB system will be able to
anticipate and more efficiently address
service glitches, thus reducing disruptions
and enabling a seamless consumer
experience."
"The recent integration of Mariner's xVu
into ADB's set-top box technology is the
next step in proactive service monitoring,"
said Curtis Howe, President and CEO,
Mariner. "Mariner's collaboration with ADB
in this venture brings end-to-end service
assurance to the set-top box ecosystem,
which equips IPTV providers with invaluable
insight into the cause of service
disturbances, helping them improve the
quality of the end user's experience and
reduce call center costs and truck rolls."
The joint solution is based on TR-069, a
Broadband Forum
protocol for remote management of end user
devices.
"The TR-069 protocol provides a single
remote management system for the
configuration of both fixed and mobile
devices, which enables service providers to
reduce operating costs for network and set
top box management," says Robin Mersh, COO,
Broadband Forum. "The joint service
assurance deployment from Mariner and ADB
demonstrates the broad range of applications
possible with TR-069 and opens the door for
even more diversified applications moving
forward."
-ends-
About Mariner
Mariner is a leading provider of innovative
IP video solutions and technologies that
deliver unique value to the expanding IPTV
industry. Mariner's flagship TV care
product, xVu(TM), specializes in Next-Gen
IPTV service monitoring. Mariner's
architecture and toolset enables service
providers to better assure the viewing
experience, isolate troubles and guide cost
effective resolution such as "smart" truck
rolls. Mariner's frostt(TM) platform
delivers interactive TV, social networking
and self-service capabilities to the TV in a
highly compelling viewing experience. For
more information visit
www.marinerpartners.com
About ADB
Advanced Digital Broadcast is a leader in
the design, development and supply of
high-quality products to the world-wide
digital television market. The Company has
deployed over 15 million set-top boxes,
across high-volume markets, incorporating
the industry's pioneering middleware,
conditional access and hardware
technologies.
ADB has established itself as a trusted
partner to television operators supporting
them to launch new services using
state-of-the-art technology. Through its
unique end-to-end understanding of set-top
box software, ADB is able to design and
supply highly efficient and optimized
hardware platforms ahead of the competition.
Approximately 70% of ADB's workforce is
dedicated to engineering; developing
products across all the digital television
technology platforms including cable,
Internet Protocol (IP), satellite and
terrestrial. The company is headquartered in
Geneva, Switzerland with its main Research
and Development facility in Zielona Gora,
Poland and Operations division in Taipei,
Taiwan. ADB has local representation in
Australia, Italy, Singapore, Spain, the
Ukraine, the United States and the United
Kingdom.
ADB is a member of ADB Group; ADB Group
(www.adbholdings.com) is publicly listed on
the Swiss Stock Exchange (SIX:ADBN).
ADB. Defining Digital
Mariner Contact:
Mike MacNeil, Sr. Director of Marketing,
Mariner
Mike.Macneil(at)marinerpartners.com
506-642-9428
[HUG#1396109]
--- End of Message ---
ADB Holdings S.A.
Avenue de Tournay 7 Chambesy Switzerland
ISIN: CH0021194664;
ADB AND MARINER PROVIDE A SUPERIOR CUSTOMER EXPERIENCE WITH A PROACTIVE SERVICE MONITORING SOLUTION : http://hugin.info/136393/R/1396109/352610.pdf
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Datum: 22.03.2010 - 09:01 Uhr
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